Norton Family

[rserafin]

New users...just got the following "The Safety Minder tool on Basement Desktop...has been disabled"  Is this program supposed to allow kids to disable it?

[KatieQ]

Hi rserafin,

Please make sure your kids don't have administrator rights on the PCs what are being monitored and also, they don't have your OnlineFamily.Norton Web login email and password. 

Thanks,

Katie

[conan_troutman]

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KatieQ wrote:

Hi rserafin,

Please make sure your kids don't have administrator rights on the PCs what are being monitored and also, they don't have your OnlineFamily.Norton Web login email and password. 

Thanks,

Katie

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my duaghter has not got my password nor has she got admin rights, yet each time she boots up her PC I get an email with the same meassage...

The Safety Minder tool on XXXX-PC used by XXXX, has been disabled

now although I get this meesage I still get accurate reports and it still logs her out when her time limit is up.... is this an error cuased at boot up?

[KatieQ]

Hi conan_troutman,

Please make sure Norton Safety Minder Add-ons is enabled.  If the kids use IE as Web Browser, please go to Tools/Manager Add-ons and make sure Symantec Norton Safety Minder BHO is Enabled under Status column.

Thanks,

Katie

[mijcar]

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rserafin wrote:
New users...just got the following "The Safety Minder tool on Basement Desktop...has been disabled"  Is this program supposed to allow kids to disable it?

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Please read this entire thread and you will exactly what is happening, and that Symantec knows all about it.  It is very unlikely that it has anything at all to do with your computer settings or security.  It is however supported by Symantec policy and philosophy as you will see in the Symantec response toward the middle of the thread.