Norton Family

[jamieann]

I no longer see the paw in the corner, it no longer monitors my childs acounts, it just disapeared!  I still have a link in my programs to view the website and unistall the program, but that is it.  WHAT IS GOING ON?

[KatieQ]

Hi jamieann,

Please make sure your kid has Limited rights on the PC with Norton Safety Minder installed.  A kid with Administrator rights is able to disable or uninstall the program (I’m not saying that is what the kid did J).

Thanks,

Katie  

[bec]

I have the same issue. I can still access the online page and an option to remove this from my pc, however there is no option to ensure it is enabled. And the paw has disappeared from the tool bar at the bottom of the page. My childs activities have suddenly stopped being monitored. Could you please advise how to rectify this??

[jamieann]

I can assure you my child does not have administarative rights.  He has limited.

[KatieQ]

Hi bec & jamieann,

I sent you a Private Message.  You may access this message by clicking the  icon in the upper right corner of the page.

Thanks,

Katie

[PaulC]

I am experiencing the same problem. Safety minder disappears, looks like the framework falls over. I uninstall and reinstall and it works for a day. I also received notifications that the system time had changed. I have locked out the datetime.cpl to stop this.

System is XP pro. User has admin rights, SEP 11 MR4.

Any ideas what I should try next

Thanks

[Matt_Boucher]

First off you child should not have admin rights, they should be set up as a limited user.

Second, if you have a framework crash that is reproducible, we would like to take a look at your system remotely.

Can you send me an email (in my profile) so we can figure this out as we have been unable to reproduce this issue in our QA labs.

Thanks,

Matt

[DoodlefrienD]

I am having the same problem...the paw has disappeared and the only option I have is open the web page or uninstall teh program.  How do I know if it is working correctly on my computer an that it is still monitoring my children?  Also how do I get the paw back on the bottom corner of the page?

[Matt_Boucher]

Have you tried a reboot?

Once you reboot do you see an error about the Symantec Framework has stopped?

Matt

[Tong]

I had this problem twice.  The first time this happened was after one day of installation.  I solved this problem by uninstalling and reinstalling.  During the unistallation process there were some framework error messages.  I submitted those messages to Microsoft.

After several weeks of operation, this happened again.  As I clicked the Safety Minder icon on the system tray, the icon just disappeared.  I visited this support page looking for help.  Since there is no live support for this product, I decided to uninstall and reinstall first before posting my problem.  Again, during the uninstallation process there were three framework error messages.  I submitted those messages to Microsoft.  I hope Microsoft would forward the error messages to Norton.

I am posting this in the hope that Norton would solved this problem or help us avoid this problem.