07-08-2009 01:58 PM
07-08-2009 03:28 PM
Please make sure your kid has Limited rights on the PC with Norton Safety Minder installed. A kid with Administrator rights is able to disable or uninstall the program (I’m not saying that is what the kid did J).
07-09-2009 03:36 AM
07-11-2009 04:59 AM
I am experiencing the same problem. Safety minder disappears, looks like the framework falls over. I uninstall and reinstall and it works for a day. I also received notifications that the system time had changed. I have locked out the datetime.cpl to stop this.
System is XP pro. User has admin rights, SEP 11 MR4.
Any ideas what I should try next
07-11-2009 05:59 AM
First off you child should not have admin rights, they should be set up as a limited user.
Second, if you have a framework crash that is reproducible, we would like to take a look at your system remotely.
Can you send me an email (in my profile) so we can figure this out as we have been unable to reproduce this issue in our QA labs.
07-11-2009 06:46 PM
07-13-2009 02:16 AM
I had this problem twice. The first time this happened was after one day of installation. I solved this problem by uninstalling and reinstalling. During the unistallation process there were some framework error messages. I submitted those messages to Microsoft.
After several weeks of operation, this happened again. As I clicked the Safety Minder icon on the system tray, the icon just disappeared. I visited this support page looking for help. Since there is no live support for this product, I decided to uninstall and reinstall first before posting my problem. Again, during the uninstallation process there were three framework error messages. I submitted those messages to Microsoft. I hope Microsoft would forward the error messages to Norton.
I am posting this in the hope that Norton would solved this problem or help us avoid this problem.