Norton Family

[PaulC]

Conditions in previous two posts describe problem exactly. As a matter of interest what non microsoft applications are loading at start up on your machines. IE what icons are in your system tray beside the normal stuff?

 

Message Edited by PaulC on 07-13-2009 09:58 PM

[KatieQ]

Hi Tong,

When you receive the Symantec Service Framework has stopped message next time, please leave the error on the screen and send me a PM.  We need to see the error to work on it. If you have any questions, please send me an email.

Thanks,

Katie

[edit: Fixed posting error.]

Message Edited by shannons on 07-13-2009 09:32 PM

[KatieQ]

Hi Tong,

I have sent you a Private Message.  Please access this message by clicking on the  icon in the upper right hand corner of the page.

Thanks,

Katie

[tmmmandm]

This has disappeared from my son's computer TWICE now.  I uninstalled and reinstalled it AGAIN last night, but no activity is showing!

there have been some framework issues, but I do not have the PC in my possession.

Son does NOT have admin privileges.

I liked the programwhen it worked, but will certainly NOT keep using it if it does this!

Does anyone know of a stable program with similar functionality?

[KatieQ]

Hi tmmmandm,

You mentioned in your post there have been some framework issues.  Do you mean you get framework error messages?  Are you able to reproduce the error consistently?

Thanks,

Katie

[kakaluge]

I've been having this problem intermittently for some time, and just the last few days have noticed that even my time restraints aren't being adhered to.  ie' I have my girls limited to 1 hour each on the PC but it is just not working.  There is no monitoring since the 19th.  We run on Vista Home Premium.

Please advise what we can do.  Really do need this to work, I believe it is a good system, but would like to fix the problem.

[tmmmandm]

We have had no framework errors since i reinstalled.  But it logs NOTHING!  I have visited restricted sites oon his PC and receive block messages, but nothing goes into the activity or web logs!

[tmmmandm]

PS- to the above message.  He uses Firefox only

[tmmmandm]

STILL NO ACTIVITY showing and I was using the PC this morning!  I even went to blocked sites, and they WERE blocked.. but nothing shows on the activity logs!

[snehaley]

I received an alert that my daughter had tampered with the system the very first day of use. It also documented the time she signed on by noting that the Vista "parental controls have been enabled". I logged on the next day and tested it for myself. Once again it logged in the time when it noted the parental controls being enabled. I accessed the internet and the system froze. I ended the session through the task manager and was notified that Internet Explorer was not responding. When the system came back up, the moitoring symbol in the taskbar had disappeared, but the activity was still being documented on the web access. Reading the other users comments/problems, I am now concerned about the product reliability. Should I uninstall and re-install?