Re: Safety minder is messing with (the game) MINECRAFT

tigerjet · ‎07-17-2012

Please help our team to reproduce the issue by providing the following information for us.

1. Type of Operating System and version(for example, Windows XP SP3 etc…)

Windows 7

2.Type of Web Browser and version(for example, IE9)

IE9

3.Norton Safety Minder Version (you can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder).

Latest version (installed on 2012-07-17, already un-installed)

4.Any other Anti-Virus or Security product installed (please provide version information)

None

5. Version of Minecraft.

1.2.5

6. Version of Adobe Flash player on the machine.

11.3.300.265

KatieQ · ‎04-09-2009

tigerjet,

Thanks for the update. I'll pass the information to the team.

Thanks,

Katie

Dessieman · ‎07-27-2012

i can also confirm that minecraft throws the same errors for me on my win7 machine.

I believe this error is also related:

http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-won-t-let-Java-run/td-p/728...

This is because minecraft is a Java 7 application, and NSM doesnt seem to play well with Java 7.

Hopefully you guys can get this issue fixed soon, as it has been a problem for at least 4 months for me, though im glad I now know it is not a problem with my machine, but with NSM.

KatieQ · ‎04-09-2009

Dessieman,

Thanks for the information. I'll sure let the team know about this.

Thanks,

Katie

ShaneMercer · ‎07-28-2012

The issue is due to an compatibility of Norton and Java 7. If you downgrade to Java 6 and completely remove 7, then install Norton and Minecraft it should work. That will only work as long as you can survive without Java 7, but works. It's a pain and I wish it would be fixed.

http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-won-t-let-Java-run/td-p/728...

This thread actually talks about the long standing Java 7 incompatibility.

callahanb · ‎08-13-2012

I have had the same problem. I always run the 1.7 version of Java with all of my applications and what is especially interesting is that Minecraft seems to be running okay on one of my 4 machines with NSM installed. The other two fail. I don't have a cut and paste, but when I went and launched the minecraft.jar from command line, it showed numerous errors with http connections. But, I don't get any alerts in NOF. Also, I don't block any content for my kids accounts, just log it, so that surprises me that anything would fail.

I will try backing down to 1.6 Java to see if it fixes things and pull together more specific details of my situation tonight and post them. Really don't like 1.6 Java though, so that would be a bummer.