Norton Family

[newsong]

The social activity monitoring is no longer working on both my ds and dd's accounts. Both were working fine through August 23, noting my dc's activity on Facebook. We went on vacation and two of the three computers were not used during that time, but all have been used daily since August 31, including time on Facebook. No social activity has been listed since August 23, though the Facebook activity shows up under the All Activity and Web categories. I've checked all settings; everything is turned on and all children are properly set up on their respective computers. The Norton Minder is enabled on all computers. Not sure what caused the change but I'm hoping someone here can give me input to get things up and running again.

Thanks,

Sandy

[Syed]

Hi Sandy,

The most probable cause of the issue is that Norton Safety Minder Plugin required for Social Networking Supervision to work is either removed or disabled from your children's web browsers. Please see if the following Knowledgebase article resolves the issue:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090519155750EN&co...

Important Note: Social Networking Supervision is supported only on Microsoft Internet Explorer and Mozilla Firefox. If your children are using any other browser then their social activities will not be monitored/reported.

Regards,

Syed

[newsong]

Thank you for your reply Syed. I checked the plugin status before I wrote the initial post. The Norton Minder is enabled. We are using only Firefox (ds) and IE (dd). Any other ideas would be appreciated.

Thanks again,

Sandy

[Syed]

Hi Sandy,

Please note that we are able to reproduce the issue you have described. There seems a problem specifically with Facebook. We are working on this issue.  We will post here any update in this regard.

Thank you for your patience.

Regards,

Syed

[gwilliamhouse]

I have the same problem.  When I go into the AddOn in FireFox, the Options section is grayed out and I cannot select it.  I'm sure it's because my Firefox was updated to 3.5

Message Edited by gwilliamhouse on 09-08-2009 04:30 PM

[Syed]

Hi Sandy,

Thank you for your patience. Please note that we have resolved this issue. Social activities related to Facebook will be reported fine now.

Regards,

Syed

[Syed]

Hi gwilliamhouse,

Apologies for the incovenience caused. Please note that the issue (facebook social activities not being reported) is resolved now.

Also note that the "Options section" in Firefox being grayed out, is as per design and it had no relation to the issue.

Regards,

Syed

[newsong]

Hi Syed,

I just checked my ds's social activity log and it is the same as before - no activity listed (activity shows up on web log and all activity log), but he has been on Facebook today. Any additional suggestions I might try?

Thanks,

Sandy

[KatieQ]

Hi newsong,

Please tell us the Norton Safety Minder Version.  You can find it by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder.

Thanks,

Katie

[Syed]

Hi Sandy,

I am in the process of sending you a private message (PM - the yellow envelope in the upper right corner of the forums) with some additional questions about this issue. Thanks!

Message Edited by Tony_Weiss on 09-17-2009 02:11 PM