Norton Family

[mpmahen]

Web surfing is extremely slow when web monitoring is active. When I switch it off, surfing is 'normal'again. Is there a solution for this?

[KatieQ]

Hi mpmahen,

What Anti-Virus or Security product is installed on the PC?

Thanks,

Katie

[mpmahen]

I'm using Norton 360

[KatieQ]

mpmahen,

1. Please tell us the Norton Safety Minder Version.  You can find it by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder.

2. What is the version number of Norton 360?

3. Do you still know what anti-virus product you installed prior to Norton 360?

Thanks,

Katie

[zandwich]

Hello,

I have the same problem. I just installed Safety Minder. I also have Norton 360.

On both of the family computers, surfing is extremely slow. The kids try to access a page like Facebook, and it doesn't even display the whole page. If they try to go to another site, the browser (Firefox) seems inactive. If they close Firefox, and try to restart it, they cannot. They also can't click on any computer programs after this happens. It's like the computer has slowed to a crawl.

None of these problems occurred until I installed Safety Minder two days ago. If I log in and they use the browser "unmonitored," the problem is gone.

Probably, if I turn off web monitoring, the problem would go away, but that defeats the whole purpose of the Safety Minder!

Do you have any suggestions?

[driesf1]

Slow response when running Noton Safety Minder Version 1.1.5.15, online framework version and database store both at version 1.1.5.14.

Norton Internet Security 2010, no other previous virus protection programs?

Please assist urgently....

[KatieQ]

Hi Zandwich and driesf1,

When something like this happens, it generally is the compatibility issue with other Security products. You mentioned  you have Norton 360 and Norton Internet Security 2010 installed, and NSM is compatible with them.  Do you remember what security products you had before Norton 360 and NIS 2010, or is is possible you have other Security products installed on the PCs too?   Please check out the link "Using Norton Safety Minder with other Security Products" located at upper-right hand corner of page http://community.norton.com/norton/board?board.id=OnlineFamily to make sure you really don't have a product on the list installed.

Thanks,

Katie

[zandwich]

Hi Katie,

Nope, this computer came with Norton 360 installed on it. The other computer once had Zone Alarm on it but it was thoroughly uninstalled (according to special instructions from PC magazine) before installing Norton 360.  One computer is old, and the other is fairly new. One is running Vista, and the other Win XP. They have no other security products installed.

Both computers had no issues with browsing until I installed the parental control software.

Any other ideas?
Thanks.

[KatieQ]

zandwich,

Please disable Norton Safety Minder (Click on Norton Safety Minder icon in the System Tray and select Disable Norton Safey Minder) to see if the issue still exists.

I understand one of the PC is Vista and the other is XP.  Could you give us some details, like is the Vista with 64-bit or 32 bit.  The XP has Service Pack 2 or 3?

What version of Norton 360 do you have?

Thanks,

Katie

[zandwich]

Hi Katie,

Thanks for continuing to help!

I tried disabling Norton Safety Minder, and the issue went away. Also,  as another test, I changed my settings to stop monitoring web sites and the issue went away. So this problem of slowing down the browser is directly related to whatever Safety Minder is doing to record my kids' web sites and send that info to the Safety Minder. I have FIOS so it's not the connection speed that is slow.

My Norton 360 version is 2.5.0.5. The Vista computer is 64-bit and is up to date with SP2. The XP computer is on SP3 and is 32-bit.

I am surprised that lots of people don't have this issue, since I'm having it with two very different computers.