04-30-2009 02:55 PM
I'd like to say this is a great product with lots of potential. I've been using it in my house with my children since the day it was released and it's really helped us as a family to be aware of what's happening in our home. I've worked with computers, networks and security for a number of years and have seen and tried many different products. This is the first time I've been really excited about a product that gives so much visibility and control in such an easy to use package that anyone can use. I've already recommended it to a number of friends and local schools
There's a definite cry for help from anxious parents who understand the problems they and their children face but they haven't had an adequate solution... until now. I feel that knowing about a product like this and not informing these parents about it is almost criminal so I'm going to start going around to families' houses and teaching them about the product and helping them install and make the most of it
04-30-2009 03:24 PM
Thanks so much for your feedback, Steve, it's great to hear comments like this from our customers. I'm hoping that the different approach we took to online family safety, encouraging discussion between parents and kids, will resonate with other parents, too.
I also hope that the forum can serve as a way for us to collect suggestions and ideas from parents for improvements and new functionality. My engineering manager just pointed out one of your posts suggesting a new feature - we're grateful for the ideas and will keep these in mind while making improvements to the service.