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Visitor
gjbarradas
Posts: 4
Registered: ‎09-29-2009

Unable to set up an account...

Hi there,

 

I'm unable to register at https://onlinefamily.norton.com. It keeps saying: An error occurred while trying to create new account.

Can someone please help me?

 

Thank you in advance,

Gonçalo Barradas

Administrator
KatieQ
Posts: 5,170
Registered: ‎04-09-2009

Re: Unable to set up an account...

Hi gibarradas,

 

I just tested it and was able to register an account at https://onlinefamily.norton.com/familysafety/registerStart.fs.  Please try again and tell me which page you were on when you received the message.

 

Thanks,

Katie

Administrator
KatieQ
Posts: 5,170
Registered: ‎04-09-2009

Re: Unable to set up an account...

gibarradas,

 

Please check the date on your child’s PC (Start/Control Panel/Date and Time).  The reason it fails to register your PC with OnlineFamily could be the certificate is not valid.  Please make sure the Year on the PC is set correctly to year 2009.

 

Thanks,

Katie

Visitor
gjbarradas
Posts: 4
Registered: ‎09-29-2009

Re: Unable to set up an account...

[ Edited ]

I there,

 

I've tried with the link you wrote and the erro is the same. I will PM you with my info and you will try please.

OnlineFamilyRegistrationError.png 

 

Thank you and regards,

Gonçalo

 

P.S.: I've already tried in more than 4 different computers (Home/Work)

Message Edited by gjbarradas on 09-30-2009 01:35 AM
Visitor
gjbarradas
Posts: 4
Registered: ‎09-29-2009

Re: Unable to set up an account...

Hi there,

 

Problem solved! I went though my Norton account... :smileyhappy:

 

Thank you,

Gonçalo