Norton Family

[KatieQ]

Hi 2kd,

Thanks for the update and replying my private message.

It sounds like you have two Norton Online Family services running.  Is it possible that you uninstall/reinstall Norton Safety Minder on the PC to see if it helps to get rid of the error message?

Thanks,

Katie

[2kd]

Hey Katie...

Uninstalled / reinstalled NSM last night and went to bed.  First thing this morning clicked on cnn.com to check it out and was waiting, waiting, waiting like before.  I had to wait so long that I actually had time to once again disable NSM in the taskbar and as soon as I did....boom...the page loaded.

Not good.

[KatieQ]

2kd,

I'v sent you another private message.  Please check it out when you get a chance.

Thanks,

Katie

[JimmyJAM]

What is the status on this.  Internet is still slow in the morning.

[KatieQ]

Hi JimmyJAM,

We are working on the issue.  As soon as I have an update, I'll post a message here.

Thanks for your patience.

Thanks,

Katie