10-08-2009 02:02 PM
After registering for Norton Online Family, the Norton Safety Minder was installed on two computers at home. In both cases, web browsing no longer worked, but this capability was restored once Norton Safety Minder was uninstalled. OS, browser, security software, and Norton versions are as follows:
Norton Safety Minder Version 18.104.22.168
Norton Online Framework Version 22.214.171.124
Norton Online DataStore Version 126.96.36.199
OS: Windows XP Home Edition Version 2002 Service Pack 3
Browser: Internet Explorer version 7.0.5730.11
Security provided by Verizon Internet Security Suite version 188.8.131.52772, Build 35772
OS: Windows Vista Home Premium Service Pack 2
Browser: Google chrome version 184.108.40.206
Security provided by Verizon Internet Security Suite version 220.127.116.11772, Build 37549
10-08-2009 03:00 PM
Thanks for the detailed information. When something like this happens, it generally is the compatibility issue with other Security products. Just for testing purposes, could you disable or uninstall Verizon Internet Security Suite temporarily, but with Norton Safety MInder installed to see if you still have the Web browsing disabled issue.
10-10-2009 07:56 PM
I first disabled Verizon Internet Security Suite, but that did not improve the situation. After uninstalling it, web browsing worked fine, and Norton Safety Minder was still installed. Following this, I reinstalled Verizon Internet Security Suite. Once again, with both this and Norton Safety Minder installed on the same machine, I was not able to browse to any pages (except for Norton Online as before).
10-12-2009 10:36 AM
Thank you very much for the update. Sounds like Verizon Internet Security Suite and Norton Safety Minder are not compatible. I'll report this to our QA team and we will investigate on the issue.