Norton Family

[hiflyer]

My son tried to access websites that were blocked as "shopping" sites. I allowed those sites through the web tab and they are showing "Allow this site" marked (I made the change about 36hrs ago) but the websites are still being blocked as "shopping" sites. (The sites are castle.lego.com and bionicle.lego.com)

[Syed]

Though this may sound simple and basic, could you please check if following has been tried?  

You wrote that, under Web tab, sites are showing "Allow this site" marked. Please note that you need to click on UPDATE SETTINGS button.  Once you click on this button, the activity "Blocked Web site visited" will appear in black rather than red. If text is in the red, it means Web Portal (https://onlinefamily.norton.com) has not received your input yet.

If you have already tried and still it has not helped then please follow the instructions given below and see if that helps:

1) Login to Web Portal (https://onlinefamily.norton.com)

2) Select your son's avatar and click "Settings" link.

3) Go to "Web" settings

4) Expand "Specific Web sites to allow" and add the entries "castle.lego.com" and "bionicle.lego.com" with the help of ADD TO LIST button.

5) Click "UPDATE SETTINGS" button

6) On child's PC, click the Norton Safety Minder icon and click "Update House Rules".

Note: After step 6,  a small pop up should appear in your system tray with a message "Your Norton Safety Minder rules have been updated.". If you see any other message, please let us know.

7) Check if your son is still facing the issue or not.

If issue still persists, please get back to us with a screenshot of your child's Web Settings on Web Portal which will show us entries mentioned under "Specific Web sites to allow"

[hiflyer]

I had marked "Allow this site" and clicked on Update Settings and "Allow this site" was saved. But the site was still blocked.

I just went under the Settings menu and added it to the "Specific sites to allow" list (it was not there).

The page is now being allowed.

So the "Allow this site" and Update Settings was not sufficient - had to also "allow" it under the Settings menu. Should be one or the other.

[Syed]

If you mark "Allow this site" and click on Update Settings under Activity then the specific Web site automatically gets added to "Specific Web sites to allow" list under Settings menu.

Note: If you have multiple children then please note that "Allow this site" and clicking on Update Settings under "Activity" of a child will add the site to "Specific Web sites to allow" list of the same child's Settings menu and only that child. It won't effect Settings of any other child.

"Allow this site" and Update Settings will be enough to whitelist a site. Could you please try following steps:

1) Delete castle.lego.com entry from "Specific Web sites to allow" list which appears under Settins menu

2) Go to Activity, expand the activity related to castle.lego.com that says "Blocked Web site visited", mark "Allow this site" and click on UPDATE SETTINGS button.

3) Go to "Specific Web sites to allow" list under Settings menu.

4) You should see castle.lego.com as an item listed under "Specific Web sites to allow".

If the site is not listed then please answer the following questions:

i) What is the color of text before and after clicking UPDATE SETTINGS button at step 2.

ii) Version of Web Browser (used to perform the above steps)

iii) Version of Operating System (used to perform above steps)

iv) Any other information that you think can help us in resolving this issue

[hiflyer]

1) Delete castle.lego.com entry from "Specific Web sites to allow" list which appears under Settins menu

OK

2) Go to Activity, expand the activity related to castle.lego.com that says "Blocked Web site visited", mark "Allow this site" and click on UPDATE SETTINGS button.

The activity yesterday that was blocked yesterday for castle.lego.com is still red text. "Allow this site" is still marked with a green button.

The activity for today for castle.lego.com that was allowed today is black text. The only two options are

Block site

Block all categories this site belongs to

And Block site is marked with a green button.

I have gone to the blocked activity, re-selected "Allow this site" and clicked on Update Settings.

3) Go to "Specific Web sites to allow" list under Settings menu.

4) You should see castle.lego.com as an item listed under "Specific Web sites to allow".

Yes, it is there now. For some reason that didn't work yesterday. (Note in my first post and this post that "Allow this site" was marked when it was still being blocked.)

Using Firefox 3.0.10 on Windows 7 RC (son's computer is IE7 on Windows XP Professional)

[Syed]

I am glad to know it is working now as expected.

Please note that "Allow this site" (or any selected radio button) under "Activity" does not indicate present settings of your child. It is just a proactive default selection, in case you may like to apply it. The Activity pane is just to report what is happening on your child's PC and to allow you to take decisions. To know his present settings (rules), you should always rely on Settings menu only.

Note: A regular activity that does not require your immediate attention appears in black. An activity that expects your attention or action will appear in red (like violation activities). A "Blocked Web site visited" activity will appear in red till you take an action (like selecting radio button "Allow this site" and clicking on UPDATE SETTINGS). Then it becomes black.

Let us know if that solves the issue you have been facing.