01-30-2012 11:09 AM
My NOF is working fine, blocking sites as requested and logging all the activity as requested. However, at the end of the week when I get the weekly e-mail report of my kids' activities, every e-mail shows no "Time Usage" or activity whatsoever for the previous week. When I log onto NOF I can see a log of all the sites and activites and I get e-mails telling me when a child has exceeded his/her daily time limit. But the weekly e-mails claim the computer hasn't been used!
When I first purchased NOF about three weeks ago, I got that week's report correctly, but since then the last two reports showed no activity. These weekly summaries were the principle reason I chose to purchase NOF.
01-30-2012 11:31 AM
Please send me the following information by private message in the forum, and we will check into this.
1. Your email address for Norton Online Family account.
2. A copy of the weekly report.