07-13-2010 12:39 PM
Welcome to the Norton Online Family Support Forum! We’d love you to share your feedback and parental experiences with us and other parents. Please register for free then you will be able to post messages and reply to others!
Please help us to better assist you by providing the following information concerning your child’s computer (this should be the machine(s) on which the Norton Safety Minder is installed) in your initial post.
1.Type of Operating System and version(for example, Windows XP SP3, Vista Home Premium SP1, etc…)
2.Type of Web Browser and version(for example, IE8, Firefox 3.6.6, etc)
3.Type of user account that the child has on the system(Admin, Limited, Standard…)
4.Norton Safety Minder Version (you can determine this by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder). The latest version for Norton Safety Minder is 188.8.131.52.
5.Any other Symantec/Norton product installed (please provide version information. For example, the current version for NIS is 184.108.40.206)
6.Any other Anti-Virus or Security product installed (please provide version information)
Also, we may from time to time send you a Private Message (PM) within the forum. So that you will be promptly notified in the event this occurs, please ensure that you have enabled the option to ‘Receive Email Notifications for New Private Messages’ on the Preferences tab within the My Profile area.
Thank you very much for your cooperation.