Norton Family

[harry10]

Over the last couple of days on my childs profile i go to activity and its says XXXXX has logged out.Today i uninstalled norton safety minder on his pc and reinstalled.While using his pc i kept an eye on his profile using my pc.Sure enough in activity it says he has logged out but continues to record the activity as if nothing had changed.Any idea whats going on here?

[KatieQ]

Hi harry10,

Could you restart your PC to see if it helps?

Thanks,

Katie

[harry10]

have rebooted but still getting same activity.

[KatieQ]

Hi harry10,

Thanks for the update.  We're working on the issue currently and will update you when we have more information.

Thanks,

Katie

[henry_su]

Thank you for reporting this issue.  I believe the issue has been identified and resolved.

Please check your private message by clicking here.

Regards,
Henry Su

[harry10]

Thanx for the reply.Will try your suggestion and let you know what happens.

[harry10]

still getting child has logged out.

[henry_su]

This is a curious issue.  I want make sure that I understand your issue clearly in order to reproduce it.

1.  You log into your child's computer that is monitored by Safety Minder (computer 1) .

2.  You log into the Online Family website and monitor the activity of computer 1 using computer 2.

3.  You notice the message stating that child 1 has logged off computer 1.

4.  You continue to get monitored activity on the website using computer 2. 

Is this correct?   Although you receive the message stating that your child has logged off, does Safety Minder still function, recording all other monitored activity?

If you can answer this additional questions that would be great.

1.  Are you using domain accounts?

2.  At any time does the computer go into a power saving mode?  (suspend/hibernate) 

3.  At any time does the user log off?

4.  Is the computer always connected to the internet when powered on?

Regards,

Henry Su 

[harry10]

The summary of what is happening is exactly right.

1=what is a domain account?

2= The pc is connect to the mains supply all the time

3= doesnt log off only shuts down when finished with the pc

4=yes always connected

Yesterday when i booted his pc up i got the message straight away but all activity is being reported

Message Edited by harry10 on 12-20-2009 12:51 AM

[edit: Resized image.]

Message Edited by shannons on 12-20-2009 07:31 AM

[henry_su]

Thank you for you time time harry10.

I will attempt to reproduce the issue on my end.

Regards,

Henry