Norton Family

[brihy1]

i get this error on both my machines when logging off the account being monitored.win 7 64&32,nsm 2.2.0.26,nis 2011(newest version)

the instruction at 0x7493542c referenced memory at 0x6c61f760.the memory could not be read.click ok to terminate.

i tried to post screen shot but it says png is not valid ext.

[KatieQ]

Hi brihy1,

Does it happen every time a child logs off a monitored account?  Does it happen if a unmonitored account is logged off the PC?  Please send the error message to me by email.  You can find my email by clicking the link below.

http://community.norton.com/t5/user/viewprofilepage/user-id/15038

[brihy1]

this happens everytime i log out of a monitored account(standard account,win 7).it does not happen on a not monitored account

[TigerAHB]

Hi. I get exactly the same since installing NSM yesterday.

It's an error that pops up when logging off - ccSrvHst.exe Application error - and says the same thing apart from perhaps different address references.

I did wonder if it was doing it because I installed NSM on the child account without thinking instead of Admin so uninstalled, restarted then reinstalled under Admin but same thing - I get the error on 2 child accounts AND the Admin account when logging off. Although not too bothered myself I dont want the error to show when the kids log off to switch between accounts.

I searched the net but only found the same error years old relating to 360 or NIS issues where the recommendation seemed to be to uninstall and clean in full as a fix would follow, this was 2009. I assume the latest version of NSM is recent.

NSM 2.2.0.26     Framework 2.2.0.20

Using Win 7 Pro 64bit 8GB and also logon Task Scedule on 1 of the kids accounts to switch DNS to OpenDNS.

I also see standard Windows Parental Controls are on.

[KatieQ]

Hi TigerAHB,

Please send us a screen shot of the error.  You can find my email address at

http://community.norton.com/t5/user/viewprofilepage/user-id/15038 

Thanks

Katie

[brihy1]

i sent you the screenshot(email),sorry for the delay

[TigerAHB]

Hi,

I've just emailed a screen shot and closeup too.

I have further noticed that if I'm only logged in to my unmonitored admin account then log off the error does not pop up. However it always pops up when logging of a monitored account. It will also show the error if I log off the admin account when a monitored account is still logged on.

[TigerAHB]

Oops, nope - It also gives the error if I shut down when only the admin account is logged in.

[KatieQ]

Thanks for the update.  We are checking into this.  I'll give you an update as soon as it's available.

Thanks,

Katie

[ellisonwales]

Im looking forward to the update soon ,as at the moment this program(using windows 7 64 bit) is useless as when shutting down windows the error pops up and and a child can cancel ,the shutdown (the message box offers ok to shutdown the app or cancel to go back to windows) which then opens the desktop again.The error message box is still open and if the child then clciks ok it shuts down the safety minder ,and the child can then browse without any filtering.This should be fixed asap and is easily reproduced.