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Newbie
tomstribe
Posts: 2
Registered: ‎01-10-2011

keep getting server error on sign-in

I have tried to sign in to my online family account several times in the last two weeks. Each time I get a server error and am not allowed to sign in. Is the server down sporadically? This is frustrating because I need to change some of my children's accessibility and settings.

Administrator
KatieQ
Posts: 4,230
Registered: ‎04-09-2009

Re: keep getting server error on sign-in

Hi tomstribe,

 

Please post a screen shot of the error message that you are getting when you're trying to log onto the account.  We are able to log onto the account without any problems.

 

 

Thanks

Katie