server error

sharpc · ‎07-13-2010

I keep getting a server error when I try to access Online Family to check activity. It has been this way all day. I was wondering if this is just on my account or if it was the whole system? Help Please... Thanks

This is the error message:

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance

CarefulDad · ‎03-12-2010

I'm getting the same so it's not just you! - and now even the logion page produces the same error!

Hope this is resolved soon.....

KatieQ · ‎04-09-2009

Hi sharpc and CarefulDad,

Thanks for reporting the error to us. We are working on the issue now.

Thanks,

Katie

superpie · ‎07-21-2009

Any news on this fault?

tiran · ‎07-13-2010

what's happening with the site? Can't get to the home page at times and updates are not reflected on the site or the client computers...

tiran · ‎07-13-2010

Any update on the site issues? Can't update blocked/allowed sites and client computers not functioning properly.

whitefamily635 · ‎07-12-2010

This is happening to me as well. Has been like this all day. I just set this up on my son's computer yesterday and it worked perfectly. Today, nothing. Please give us an update on this situation. Thank you.