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mp3jo
Posts: 1,459
Topics: 269
Kudos: 91
Solutions: 113
Registered: ‎06-27-2009
Accepted Solution

IS does not fill login fields from beta.nortonaccount.com

The login to beta.nortonaccount.com does not work here.

IS does not fill login fields!

 

beta account.jpg

 

Cheers,
Jo

--- N360 v6.4 on german 64 bit win7, IE9 ---

Symantec Employee
prasanna_a
Posts: 1,035
Registered: ‎05-09-2011

Re: IS does not fill login fields from beta.nortonaccount.com

Hi Jo,

 

You can use your production NA to login here in our Identity safe beta and it would work and the beta norton accounts will not work here. You can directly create a new test NA & Vault from your NIS 2012 production and you can use it for testing IDSS.

 

Regards,

Prasanna

mp3jo
Posts: 1,459
Topics: 269
Kudos: 91
Solutions: 113
Registered: ‎06-27-2009

Re: IS does not fill login fields from beta.nortonaccount.com

Hi Prasanna,

 

understood this NA & Vault thing, thanks.

 

But the problem is not if the beta account works or not with IS beta.

 

The problem is that for this login IS beta does not autofill the login fields when this website and login is selected from Nrton Toolbar menue or from browser with URL.

Cheers,
Jo

--- N360 v6.4 on german 64 bit win7, IE9 ---

Symantec Employee
prasanna_a
Posts: 1,035
Registered: ‎05-09-2011

Re: IS does not fill login fields from beta.nortonaccount.com

Hi Jo,

 

Can you please let us know what is the website(URL) for which the login fields are not getting filled?

 

Regards,
Prasanna

mp3jo
Posts: 1,459
Topics: 269
Kudos: 91
Solutions: 113
Registered: ‎06-27-2009

Re: IS does not fill login fields from beta.nortonaccount.com

https://beta.nortonaccount.com/amsweb_beta/default.do

Cheers,
Jo

--- N360 v6.4 on german 64 bit win7, IE9 ---

Symantec Employee
prasanna_a
Posts: 1,035
Registered: ‎05-09-2011

Re: IS does not fill login fields from beta.nortonaccount.com

Hi Jo,

 

We are unable to reproduce this issue. It works fine for us here in all browsers.

What is the browser you tried?

 

Regards,

Prasanna

mp3jo
Posts: 1,459
Topics: 269
Kudos: 91
Solutions: 113
Registered: ‎06-27-2009

Re: IS does not fill login fields from beta.nortonaccount.com

Hi Prasanna,

 

virtual pc with german xp sp3 and IE8, FF10

 

after uninstall Identity Safe beta, restart und re-install it worked with FF10 and with IE8

Cheers,
Jo

--- N360 v6.4 on german 64 bit win7, IE9 ---