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mp3jo
Posts: 1,458
Topics: 269
Kudos: 90
Solutions: 113
Registered: ‎06-27-2009

Identity Safe Times Out

[ Edited ]

picked up and reproduced this issue:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Identity-Safe-Times-Out-NIS2012/m-p/5...

 

Steps to reproduce:

1) running Identity Safe Beta on IE8, use this settings for Identity Safe Beta > log out after 15 min.

Identity Safe Times Out.jpg

 

2) log in Identity Safe Beta on IE8

3) minimize IE8 browser window

4) every 5 min. open a file, a program or something else (but leaving IE8 browser window minimized ! )

5) after 20 min. maximize IE8 browser window

=> On Toolbar click on Identity-Safe icon > Identity-Safe-Times-Out > you need to log in again !

Cheers,
Jo

--- Bring back the offline vault // N360 v6.4 on german 64 bit win7, IE9 ---

Symantec Employee
prasanna_a
Posts: 1,033
Registered: ‎05-09-2011

Re: Identity Safe Times Out

Hi Jo,

 

Thanks for reporting this issue.

 

We have already logged a defect for this issue and we are following it up with our team.

 

Regards,

Prasanna