Norton Identity Safe Public Beta

[lcrown]

Do I need to download the tool bar for each browser on each system that I have for Identity Safe?

[erik_carlstrom]

Only one install is needed per machine.  For each browser that the toolbar is compatible with you'll see it automatically.  Does that help clarify things?

[lcrown]

It does, with the exception of Chrome. I see the toolbar now in Firefox and in IE but don't see it or any way to enable it in Chrome. Checked Extensions but didn't find it there.

[erik_carlstrom]

Are you using the 32 or 64 bit version of Chome?  

[lcrown]

I'm using Windows 7 64 BIT but I have looked eberywhere on the Chrome Browser but can not find that info. On 'About Google Chrome' I see 16.0.912.77m but nothing that would indicate 32/64.

[albertcwang · Accepted solution]

That's quite strange that it's working for Firefox/IE but not Chrome. The only thing that I can think of is to restart your Chrome browser as a browser restart is required after the install of Identity Safe. Otherwise there might be some issue with the install. Have you had other Norton product installed before?

Albert Wang

Program Manager

Symantec Corporation

[lcrown]

That was it--I thought I had closed and reopened Chrome, but did not realize I had oter instances of Chrome open but minimized. Thank you! I closed all and reopened and the tool bar is there.