Ditto here.
First, Alejandrita, congrats on this milestone.
I'm new here, having gotten the press release and gone to the identitysafe.norton.com site to download the product. As that's my introduction to the product (again, I'm new here), I was unable to download the product. Hitting the download link on that page, I get sent to the "osNotSupported" page -
Oops. Looks like we don't yet support your Operating System.
This is from Mac OS X 10.7.3, and I tried using the built-in Safari 5.1.5, as well as Google Chrome 18.0.xxxx.
The, um, icing on the cake is that an attempt to use product support to work this problem was unsuccessful. I used the "Chat" function, which resulted in a short conversation with an agent who then had to send me to the Mac-specific group... and then I received the 21st century equivalent to being "disconnected": the app said that I was being transferred, but there were no further messages for 10 minutes, and attempting to type into the app produced "you are not connected to any agent". My second attempt was using email; the respondent said that "I understand you are unable to install the product" (not exactly true), "we do not support beta software" (you tell me whether this applies), and "the product installs without difficulty under Mac OS X 10.7" (which I presume is correct - if I could download it).
This might well not be the right place to post this. I'm certainly not participating in the beta (though I'd be happy to do so in the future), but as you are a member of the product team I thought you might want to know of the difficulties that a GA user had encountered.
I look forward to trying the product. I look more forward to being able to recommend it to non-technical users that I support - but won't be able to do so if the level of assistance I get in the future doesn't improve from my first experience. Thanks so much for reading this.
K. M. Peterson
Boston
