03-05-2009 01:28 PM
Do you have any add on packs with your NIS2009? I have the latest update 16.5 but can not see the new search pane?I do not have any parental controls & Privacy added or even the spam turned on.
03-05-2009 01:37 PM - last edited on 03-05-2009 03:51 PM by shannons
Just noticed the installation of the ask toolbar and there no way to uninstall. Need I remind you that this is my computer and I paid for NIS 2009... not the Ask toolbar. Norton/Symantec has no right to install additional programs on my computer without my permission and no way to remove it. These types of things happen with FREE software not PAID software.
Shame too... put out a good product then screw it up by doing something stupid. Every time a company tries this, they end up pulling it back and I believe there is legal precendent out there for a lawsuit. Safari and iTunes anyone? There are plenty more.
The fact that Norton is trying to justify it is comical. It has nothing to do with ask.com... these types of things just shouldn't occur.
03-05-2009 04:03 PM - edited 03-05-2009 04:17 PM
MJP: Thanks for that. I forgot it only worked on Google and such.
I wanted to test the Safe Web with Phishing Protection, so I found an un-Safe Web Site and Clicked on it. While, when I Clicked on it, that the Norton Tool Bar Turned to a Red X, I was surprised to see that it did not Block the Site. This is a serious error and if symantec do that get this Fixed, I may not be Re-newing my Subscription. All Replies to this should go here: http://community.norton.com/norton/board/message?b
03-05-2009 04:47 PM - edited 03-05-2009 04:50 PM
[Floating_Red: I missed your request to make replies to your other thread - I have made a copy of this reply below to your other thread just now]
The SafeWeb site safety determination techniques involve examining many locations on a given website. The particular page you are accessing on a site may not be unsafe, but we aim to provide you with information about the overall site safety.
The SafeWeb functionality has not changed the other portions of Norton's realtime layered protection that are able to:
- block real-time webpage-delivered threats (also known as drive-by downloads)
- block display of suspected and known phishing pages (and allow users the option to continue to the site)
03-05-2009 04:57 PM
I’d like to clarify that the search box you see is a new security feature of the Norton Toolbar called Safe Search—not a third party application or toolbar. Please rest assured that no third-party toolbar was installed on your PC by Norton Internet Security 2009.
Safe Search is included as part of Norton Safe Web, a new Web site rating feature we have introduced in Norton 360v3 and integrated into Norton Internet Security 2009. Safe Web annotates Google, Yahoo and Live.com search results with site safety ratings to warn users about sites that may pose a danger to them. It also includes eCommerce safety ratings to help users make safer online shopping decisions.
Symantec partnered with Ask.com on Safe Search to offer users a safer search experience. In addition to embedding Norton Safe Web’s site safety ratings directly into the search results, it automatically filters out dangerous sites by default. Users have the option of changing the default settings to view the unfiltered results but will be warned before visiting sites that can infect their PCs. You can find more information about Safe Search here: http://norton.com/safesearch and more about the Norton Toolbar here: http://www.symantec.com/norton/products/toolbar/po
Since we understand that users want to customize their toolbar settings, we have made it easy to configure the Norton Toolbar. To disable Safe Search, simply click on the Norton logo and uncheck “Show search box.” Although we do not recommend it, users can also hide the entire Norton Toolbar using standard toolbar controls—right clicking and de-selecting “Norton Toolbar.” At Symantec we take user privacy very seriously. If you use the search box, Ask.com receives only the actual search query. If you have hidden the Safe Search box, no information gets sent to Ask.com.
Yesterday, 3/4/09, I spent a long time in a chat session with a Symantec technician trying to figure out how malware got on to my computer. The tech kept telling me that Ask search was not part of the Norton product. That was what I thought, too, which is why I sought help after having no success in solving the problem of removing the Ask search interface from the Norton toolbar. After much troubleshooting, and attempts to figure out how to remove Ask search from the Norton toolbar, the tech finally suggested reinstalling NIS 2009. Check case # 491918186 if you want to see what transpired. Norton tech support personnel didn't even know about Ask search interface. In all, I wasted 4 hours of my day working on my system, trying to figure out how the Ask search interface had attached itself to the Norton toolbar.
I have been a loyal user of Norton and Symantec Enterprise products for over 10 years, but because of this Ask search situation I am rapidly losing trust in Symantec. Having things like Ask search just show up on my computer is precisely why I have NIS 2009 - I want to PROTECT MYSELF FROM having junk like Ask search interfaces on my computer. While some may like Ask search, of all the people I have ever known in the computing world, I have never had anyone express a desire to use, or recommend, the Ask search engine. I don't want the Ask interface. I also noticed that Safe Search was automatically added as a search provider in my IE 7 and Firefox browsers. In IE 7, I deleted Safe Search from my list of search providers, and it has reappeared all on its own. What else is Symantec doing behind the scenes that I CAN'T see?
I would like to know how I can eradicate Ask search from my NIS 2009. And by eradicate I mean totally remove it from my computer, so that it is non-existent anywhere within the NIS 2009 software. I want no traces left. A lot of money changed hands because there are a large number of Norton users, and that means a lot of information could be provided to Ask through Norton users that would benefit Ask. The idea that closing the interface will close down traffic between my computer and Ask search? Ask search didn't spend money on a MAYBE. They'll be getting data, whether I see it happening or not.
And I just had a thought. Does Symantec own, or have an interest in, Ask search? The geniuses thought that it would be a good idea to do this Ask search thing totally misjudged what I desire in SECURITY software.
03-05-2009 06:13 PM
When all else fails, look in HELP? [search box] <gdr>
<< Ask.com search box is available only in English-language versions of Windows. If you use the correct Windows version, ensure that you have enabled the Show Search Box option on the Norton menu. >>
"Norton menu" means what you get when you click on Norton on the Norton Toolbar on your browser (at least it is on IE) -- it's the drop down menu there and nothing to do with NIS menus.
03-05-2009 07:06 PM
I have been reading the replies from Symantec employees to various posts in this thread, and I can only shake my head at their inability to comprehend that we don't want to just disable or hide Ask Search - we want the option to completely REMOVE it from Norton Internet Security/Norton 360 as well the option to not INSTALL it in the first place!
Ask.com in the past has had some rather shady business practices. Their toolbar (which I will accept is not included in NIS 2009 - at least Symantec had a grain of sense there!) has been consistently identified as malware by several respected.anti-malware products. It is not the sort of outfit that one of the leading security software vendors should have even considered partnering with. It is certainly not one that makes me confident of a 'safer search experience'.
03-05-2009 07:19 PM
The inclusion of the Ask search box in NIS'09 Search is a terrible idea. I do not want to have a search engine that is entering my surfing habits and knowing the places where I live. Ask.com is well known for its records of user data, when I buy NIS'09 I bought a security suite, not a browser that register the way I surf the internet. Symantec has to remove the Ask.com search box before their customers decide to buy other brands of security software. Personally, if not eliminated definitively this "ask-surflogger" of Norton Internet Security´09, i remove the program and buy Kaspersky Internet security´09.
My privacy is a VERY serious matter for me.