03-24-2010 12:08 PM
Do both tray icons works the same, or do they work differently?
I noticed this during the 360 4.0 betatest (it has the same engine NIS2010 has), maybe it is the same.... There Symantec Employees could not say anything about it, maybe it is some kind an error of Windows 7 -> sometimes it showes us both ccsvchst.exe instead of the one it should.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v220.127.116.11, Norton Utilities 16
03-24-2010 08:23 PM
I don't have any appearing in the "Show hidden icons" window you indicated, however I do have two listed when I open Control Panel\All Control Panel Items\Notification Area Icons.
The first one is set for "Show Icons and Notifications", the other is set for "Only show notifications".
The result is that I have only one NIS icon in the systray at all times.
I don't know if that helps your situation.
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03-24-2010 11:39 PM
The following will fix the problem but not stop the issue always; it also involves editing the registry, so if you are not comfortable doing that then do not attempt this (although it is very simple and will not damage your system if done corretly):
Start regedit by clicking on START > Run and typing regedit and pressing Enter ( click Continue on the UAC pop up)
Navigate to the following entry:
Open the following keys and delete the contents in the keys; do not delete the keys!
IconStreams - double click on this listing and then press CTRL + A and then press DEL (basically select all and then delete)
PastIconStreams - double click on this listing and then press CTRL + A and then press DEL (again, basically select all and then delete)
Close Registry Editor and reboot your system. Windows will rebuild the Icon Stream as it loads Windows and will not include any of the extra Icons you have now.
03-25-2010 12:31 AM
Can u explain what exatcly happen when i do those steps?
Anyway, i just followed the steps, reboot and everything goes back to normal.
But i would't sure if those steps really fix the problem as i mention it before, it randomly appear after reboot.