06-16-2012 06:16 PM
We have been trying to help you in your original thread.
If the chat does not work with your browser, you have other problems to deal with.
I tried that link and if you follow the instructions on the page, it will take you to a page that will give you a phone number.
We can only help if you follow the suggestions.
06-16-2012 06:23 PM
It does not help to start a new thread -- it just complicates for all of us. I've asked a moderator to splice this onto the earlier one at
If those are your personal account numbers you should not post them in public.
They certainly do not look like phone numbers.
I did suggest you put IE8 in Compatibility Mode if you are having a problem with it.
06-16-2012 06:50 PM - edited 06-16-2012 06:51 PM
I've posted a message that should get Norton Staff attention since only Norton can sort this out.
I don't understand why CHAT is referring you to phone ..... unless it is a question of regionalization for support.
06-16-2012 06:54 PM
I've flagged your situation with links to both threads for the attention of a Norton Staff since only Norton can deal with subscription matters.
Why you are being passed from CHAT to phone I don't know.
06-17-2012 07:52 AM
"Chat" tells me to contact telephone support, which refers me to somebody else.
I am sick and tired of this runarrround from the people I am depending to protect my computer.
Was chat referring you to the accounting department? That would not come under support.
It has to be determined whether or not a payment has been made.
06-17-2012 06:32 PM
Thank you all for your input.
I have decided to await the expiry date of my subscription and see what happens.
Your choice but remember that when the subscription expires your protection stops dead in the water ... like insurance or your drivers licence .....