Norton Internet Security / Norton AntiVirus

[peterweb Super RootKit Eradicator]

We have been trying to help you in your original thread.

If the chat does not work with your browser, you have other problems to deal with.

Did you follow the link Hugh gave you in this post?  "PS This link might get you to phone support if you want to try that."

I tried that link and if you follow the instructions on the page, it will take you to a page that will give you a phone number.

We can only help if you follow the suggestions.

[huwyngr Norton Fighter]

It does not help to start a new thread -- it just complicates for all of us. I've asked a moderator to splice this onto the earlier one at

http://community.norton.com/t5/Norton-Internet-Security-Norton/2-messages/m-p/738896#M206102

If those are your personal account numbers you should not post them in public.

They certainly do not look like phone numbers.

I did suggest you put IE8 in Compatibility Mode if you are having a problem with it.

[padyboy]

Been there.

Done that.

No difference.

[padyboy]

"Chat" tells me to contact telephone support, which refers me to somebody else.

I am sick and tired of this runarrround from the people I am depending to protect my computer.

[huwyngr Norton Fighter]

I've posted a message that should get Norton Staff attention since only Norton can sort this out.

I don't understand why CHAT is referring you to phone ..... unless it is a question of regionalization for support.

[huwyngr Norton Fighter]

I've flagged your situation with links to both threads for the attention of a Norton Staff since only Norton can deal with subscription matters.

Why you are being passed from CHAT to phone I don't know.

[SendOfJive Norton Fighter]

I am still awaiting a response to my question.

[peterweb Super RootKit Eradicator]

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padyboy wrote:

"Chat" tells me to contact telephone support, which refers me to somebody else.

I am sick and tired of this runarrround from the people I am depending to protect my computer.

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Was chat referring you to the accounting department? That would not come under support.

It has to be determined whether or not a payment has been made.

[padyboy]

Thank you all for your input.

I have decided to await the expiry date of my subscription and see what happens.

[huwyngr Norton Fighter]

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padyboy wrote:

Thank you all for your input.

I have decided to await the expiry date of my subscription and see what happens.

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Your choice but remember that when the subscription expires your protection stops dead in the water ... like insurance or your drivers licence .....