Norton Internet Security / Norton AntiVirus

[samjgreen1]

Hi everyone,

I'm trying to install NIS 2010 on my XP desktop computer but before I can get anywhere I am immediately told there is a problem to do with one or more of the following:

DLL loading program

debugger detected

integrity violated

I've browsed through the forums and can't find any relevant info. The only time I've seen this come up is in relation to the 360 version. If someone could explain how I can fix this I would be greatly appreciative.

If it makes any difference, I've followed installation instructions up this point; uninstalling other security software and clearing out temp / cookie folders.

Thanks,

Sam

[cgoldman]

Can you capture and post here a picture of the error message as it arises?

Usually there is one line immediately that preceeds one of the three messages you post for example.

"XtreamLok Alert
DLL loading problem "

and usually there is a 2nd window that accompanies the first.

[floplot Norton Fighter]

Hello samjgreen1

When you clean out your previous security program, please make sure to use the removal tool from the previous security program.

[samjgreen1]

I've used the uninstalls that came with the previously loaded security software then used to add/remove to make sure that there wasn't anything left over that might affect the Norton installation. There's a desktop shortcut for Malwarebytes but the actual thing is uninstalled, I just forgot to delete the icon when I took the screenshot.

It comes up after I click install, and when I click 'ok' it completely quits the installation process

[reese_anschultz]

It appears that your installation media is damaged or has been tampered with. Are you installing this from a CD? Electronic software distribution?

[samjgreen1]

I'm installing from a CD. I've not had any previous installation problems, certainly not of this degree, but it's a pretty old computer so I can't rule it out.

A Norton technician remotely controlled my desktop to try and fix the problem. After 5 hours it appeared to be fixed, as Norton is installed. I'm afraid I'm no-where near tech-savvy enough to explain what steps were taken which is perhaps unfortunate for other people who encounter this quite perplexing problem. However, my computer crashes when I run a full system scan and something prevents me from downloading updates though I'm not sure what. I guess a new forum thread should be started for the new problem though.

Thank you all for your comments