Norton Internet Security / Norton AntiVirus

[jeet999]

 Before I get into my issue I'll give my computer's specs

Windows XP

SP2

RAM .98GB

 Recently my NIS 09 has been giving out some problems regarding it. First and foremost, when I try to run a live update the two updates download fine. But one of them installs and the other doesn't.

The first one that has installed "successfully" says:

 Norton 2009 Streaming Virus Defenitions

Latest Pulse Update from Symantec Security

Status: Success

Update Criticality: Recommended

The second one that fails to install is :

NIS Engine

Norton 2009 Product Update

Status: Failed to complete

Update criticality: Recommended

 

When I try to run the liveupdate again I get the same thing, even after I restart my computer.

That is my first issue.

The second issue is NIS says there's something at risk. There is the red x in the Norton sign in the toolbar. When I open it up, it says "at risk" Underneath it it says "Fix Now" When I click fix now there are 3 "issues" NIS is trying to fix.

They are:

Advanced Protection (a red x beside it)

Email in (Orange exclamation mark beside it)

Email out (Orange exlamation mark beside it)

The advanced protection turns off by itself, so when I try to turn it on, NIS still says there's something wrong with advanced protection.

 

My third issue is that the latest patch update is supposed to be  16.5.0.134 or 16.5.0.135.  My  patch is 16.2.0.7

 

Right now, I honestly can't trust NIS. I may have a virus in my PC but I wouldn't know since NIS isn't updating + giving false alarms. If anyone may know whats causing it or knows how to fix it please let me know ASAP.

Message Edited by jeet999 on 04-04-2009 02:57 PM

Message Edited by jeet999 on 04-04-2009 03:00 PM

[jeet999]

One more thing. I have NIS 09 installed in two other computers but they don't give out any errors and they update properly.

[Compumind]

Hi -

Please try this...

If no other Norton programs are installed on your computer -

Run the Norton Removal tool HERE.

Then reboot. (Do this *twice*)

Then install the latest version of NIS 2009 HERE.

You will need your Product Key for the reinstall.

Reboot and test.

Let me know.

Thanks,

Compumind

Message Edited by Compumind on 04-04-2009 06:15 PM

[jeet999]

I will do that and get back to you ASAP.

Message Edited by jeet999 on 04-04-2009 03:06 PM

[dbrisendine Norton Fighter]

I think he means to run the NRT / reboot cycle twice not to reboot twice.

[Stu]

---

dbrisendine wrote:
I think he means to run the NRT / reboot cycle twice not to reboot twice.

---

Correct

[jeet999]

Problem has been solved. Thank you very much for your help :)

[McStick]

I've since discovered that the NRT does NOT need to be run when the 16.5 update is trying to install. The problem is only affecting those as far as I'm aware, who installed the Safe Web beta. The 16.5 patch doesn't seem to uninstall it first. Hence if you go into the control panel and uninstall the safe web beta, restart, and then run liveupdate, everything should go ok. I've done this with 2 computers which were getting the error message and it worked fine. It justs saves a lot of hassle and having to restore the settings which were lost during the re-install.

I always avoid the clean install where possible for this reason! 

[Compumind]

Hi jeet999 -

Great.

I'm glad that the problem is resolved for you.

Please come back to the Forums for any additional assistance!

Compumind