Not what you were looking for? Ask our experts!
Reply
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009
Accepted Solution

3 PC License

If one has NIS 2010 with 3 PC license, is that 1 license per computer or per validation process?

Like lets say I install NIS 2010 on my PC, go through the whole activation process. But then for some reason, I go ahead an uninstall NIS 2010 from my PC. And I mean a full complete uninstalltion, including using NRT. So there are no Norton/symantec files on my PC.

Then I  do a clean reinstall of NIS 2010 on the same PC and go through the validation process.

In doing that, did I wind up using 2 of the 3 PC license?

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: 3 PC License

[ Edited ]

Calls wrote:

If one has NIS 2010 with 3 PC license, is that 1 license per computer or per validation process?

Like lets say I install NIS 2010 on my PC, go through the whole activation process. But then for some reason, I go ahead an uninstall NIS 2010 from my PC. And I mean a full complete uninstalltion, including using NRT. So there are no Norton/symantec files on my PC.

Then I  do a clean reinstall of NIS 2010 on the same PC and go through the validation process.

In doing that, did I wind up using 2 of the 3 PC license?


HI Calls

 

It is per computer/Operating System.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: 3 PC License

Hello Calls

 

If you uninstall NIS 2010 from your computer completely and you reinstall it, it counts still as one installation. If you use the NRT, it leaves behind your key. Even if you have to reformat your hard drive or if it dies, it still counts as one installation on one computer. You should still be using only one activation on one computer. If it shows that you have used more than the one on the same computer with the same operating system, , you can contact customer support to clear that up. If you have 2 different operating systems on your computer, then it would be using 2 installations.

Success always occurs in private and failure in full view.




huwyngr
Posts: 21,822
Topics: 1,038
Kudos: 2,862
Solutions: 380
Registered: ‎04-13-2008

Re: 3 PC License

It should only show as one use but as Flo says if it glitches Customer Support will quickly sort it out ....

 

But remember the subscription keeps running -- you can't beat the system! That applies to the other two installation activations; they start running on that first installation; not when they are installed.



Hugh
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: 3 PC License

Not trying to beat the system at all

First when you say per OS, you mean like if one has XP and Vista on their computer that would be two operating systems, right?

so even if I delete NIS2010, use the Norton Removal tool. And even delete 2 folders that are left in C:\AppData

a Norton Folder and a Norton installation folder

 

Then as long as I'm am installing back onthe same computer, it will only be 1 use of the 3 license purchased?

just for arguements sake, If I did the install/uninstall 3 times on the same computer, it would still only be 1 use of the license?

 

During the reinstallation process, would it still ask for the product key? 

Is the product key noted as connected to my MAC id?

 

Not trying to beat the system at all. But I think my wife may have messed up on the installtion. And she reinstalled a second time. But I think she screwed that up, so II WANT to uninstall/reinstall to make sure it is done right. That will make installation for the 3rd time on the same computer. And we have a laptop that we want to install NIS from the same product key

 

So in essence one computer would have had 3 installations and then there would be also laptop with 1 installation. So that would wind up only being 2 uses of the 3 license purchase?

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: 3 PC License

It should only count as one. Also, you could always contact customer service to ask how many computers you have left and if the system have any errors, fix it.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: 3 PC License

Cool. What information would I have to give customer service for them to check? Do they just need the product key?

 

Just a note to all thos whom I have annoyed in the past . I am glad that I upgraded. No longer worry about if my Norton will protect me. But my biggest concern now is did we install and activate correctly. My wife has a tendency to just click without fully reading things through

SendOfJive
Posts: 10,813
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: 3 PC License

Hi Calls,

 

You can reinstall the software on a single computer as many times as you want and it still only counts as one activation.  If you are unsure of your activation status go to your online Norton Account and you will find how many activations you have remaining.  If it is in error contact customer service.

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: 3 PC License

You could always ask tech support through the one click support where all the unique key of your product is sent and they can access your account.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Regular Contributor
Calls
Posts: 2,118
Registered: ‎10-07-2009

Re: 3 PC License

Cool, so I don't need to go buy another NIS 2010 3 user license?   lol