Norton Internet Security / Norton AntiVirus

[floplot Norton Fighter]

Hello Users

I'm still trying to get a Symantec Employee in Red to assist you in this thread. I know it's past the weekend now.

[Yaso_Kuuhl Norton Fighter]

Hi everyone,

Moderator RebeccaO contacted me with regard to this thread; she found a solution in the German Norton Forums and asked me to translate it:

In order to make the NIS 2011 firewall function properly, please do the following:
The Windows Firewall service Base Filtering Engine is deactivated. It has to be reactivated. However, before you reactivate the service, you have to turn off Norton Tamper Protection.
Open NIS 2011. Go to "Settings", then to "Miscellaneous Settings", "Product Security" and turn off "Norton Tamper Protection".
Then turn on the Base Filtering Engine service by following the instructions over here:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-2010-Block-I... 

(dallas_maverick is my fellow Guru in the German Norton Forums).

Finally, turn on Norton's Tamper Protection.

[Vineeth]

Hi Hamish,

I've sent you a private message with instructions to upload the log file. Please look for a Yellow envelope on top of any community page, after you sign in.

Thanks!

Vineeth

[hamish]

Solved!  Works great - thanks everybody for the help.  Hamish

[Vineeth]

Hi Hamish,

Is the issue resolved right after you enable the Base Filtering Engine service or you had to restart after enabling the service?

Thanks!

Vineeth

[floplot Norton Fighter]

Hello Vineeth and Yaso and Rebecca

Thank you for coming into the thread and helping these people out with the problem which seems to affect Win 7 computers or some of them i guess.

[hamish]

Hi Vineeth, in my experience, the error only appears on start up so once I enabled the service and then reenabled the tamper protection in Norton, I restarted to see what would happen.  Thanks again for your help.  Hamish

[Vineeth]

Thanks, hamish.

Vineeth

[floplot Norton Fighter]

Hello

Here is the KB which has just been created to fix this error.

Thank you Vineeth and Symantec

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110113153816EN

I don't see any difference, but I copied and pasted it again. The first link I found had the same thing as you saw Yaso. I think that this one should work.

[Yaso_Kuuhl Norton Fighter]

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floplot wrote:

Hello

Here is the KB which has just been created to fix this error.

http://us.norton.com/support/kb/web_view.jsp?wv_ty​pe=public_web&docurl=20110113153816EN

Thank you Vineeth and Symantec

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I'm only getting an empty document with "01" written in it, regardless of whether I access the page with my iPhone or with my computer. Is it the correct link, or is the KB still in the process of being written up?