Norton Internet Security / Norton AntiVirus

[jsorejgs]

I have applied the latest fix for the (8921,246) error and I am still getting this error message.  Are there any ideas as to why.  I know my computer settings are working because I re-installed the NAV software v16.0.0.125.  Ran live update and received 10 updates, ran again and got 4 more updates.  One of the updates gave me 16.5.0.134.  Now I can't use Live Update. I applied the two latest fixes bring the lue.dll up to v1.1.2.2 Now what?

[reese_anschultz]

Just to be clear, did you run this fix tool?

[jsorejgs]

yes I ran the fix tool (KB20090320152130EN) and the lue.dll v 1.1.1.1 was installed.  Then I ran another patch (KB20090317165343EN) for the 301 error and now I have lue.dll v 1.1.2.2

[reese_anschultz]

jsorejgs, thanks for confirming your steps. I've asked somebody to contact you for your LUE logs. These will help to diagnose your problem.

[jsorejgs]

I just sent to your email address a copy of the lue.log file

[dbrisendine Norton Fighter]

Have you rebooted your system after all the updates?

[jsorejgs]

Yes re-booted, using XP Professional. Received the 8921,246 error 1st before the hot fixes, now receiving 8921,229 error.

[reese_anschultz]

jsorejgs,

We've received your logs. Thanks!

As you've mentioned, it appears that the fixes did solve your 8921,246 problems but now you are getting an 8921,229 error. From looking at your logs, LiveUpdate is receiving an HTTP 400 response, which means Bad Request. One of our developers did a little research and noted that some proxies are known to return a 400 response when DNS lookups time out. Are you using a proxy? If so, is there a way to check its logs for any DNS timeouts?

[jsorejgs]

Just wanted to update the thread to let those following the thread that it appears that we have narrowed down the issue causing the oblem to a parental filter being applied on the ISP side.  When this filter was disabled the liveupdate worked.  Now to why? Not sure yet, still doing testing, it could be on the liveupdate side or the ISP side. We will still be doing more testing.

[OscarL]

jsoregjs,

Can you give us more detail on what the parental filter applied was? Did it filter out a range of IP's?