06-02-2012 08:18 AM
Norton invited me to compact my previous emails to save space. I did so, but now I find that the past three months emails (March-May) have disappeared. Those before and after those months are still there to see. How can I retrieve the missing 3 months of archived emails?
06-02-2012 10:11 AM - edited 06-02-2012 10:13 AM
It was probably your email client that suggested that it was time to compact your folders - Norton Internet Security and Norton Antivirus do not involve themselves with email client maintenance. Some email clients are more prone to folder corruption than others, especially if compacting has not been done on a regular basis. In any event, this is almost certainly an email client issue rather than a Norton issue. What email program are you using?
06-02-2012 12:32 PM - edited 06-02-2012 12:35 PM
If you open your recycle bin do you see a bunch of .dbx files with the same name as the folders?
edit- sorry I forgot, they won't be .dbx files, they will have been renamed .bac
like inbox.bac, etc
06-02-2012 01:10 PM
Yes, I've located the files in recycle bin, with a folder.bak tag, e.g. Inbox.bak. However, when I click "restore" and "OK", it doesn't reappear in Outlook Express. Actually, the message is that the file already exists (old date) and asks if I want to replace it with the same name file with today's date. I click "yes", and return to OEm but the 3 months of past messages are still missing.
Is there something I've skipped?
06-02-2012 01:43 PM
Yes, you need to change the file extentions.
Open outlook express and go to: Tools\ Options\ Matinence\ Store folder
The box that come up will show you the path to the storage folder, copy that entire line.
Close all the boxes and close outlook express
Click start \run and paste that line in the box to open the storage folder.
You will need to see all the file extentions, if you can't see them change your view settings to show all files and extentions.
Find inbox.dbx and rename it to inbox.bad
find the file you restored from the recyclebin inbox.bac and rename it to inbox.dbx
Open outlook express and see if all your mail is there.
Best of luck,
06-20-2012 07:30 PM
Thank you so much for your advice above. I somehow lost over 3,000 emails in my Inbox, maybe by hitting the "Compact" function or maybe because I just got a new exterior hard drive and did something weird. But after trying your advice and renaming various files, I was finally able to restore them to my Inbox. I am so grateful! Thanks again.