06-23-2010 08:33 PM
There are several similar posts but I can not find a solution.
I have been losing 100MB or more of space almost every day. Now getting very short of free space. Found that program files\common\Symantec Shared\Virus Defs is over 13 GB of my 40GM drive. Not good. Several hundred folders with dates as far back as 2006, some days there are several folders, not every date. Some folders say they are empty, many are 100MB or more. Which ones do I need? Surely AV can not require 14GB!
What is the solution?
06-23-2010 08:56 PM - edited 06-23-2010 08:57 PM
Welcome to the Norton Community.
I agree you really need to upgrade to NAV 2010 and it is free if your subscription is current. However because NAV 2006 is so old you will need to use the Norton Removal tool to remove your current version before installing NAV 2010.
NAV 2006 is way outdated and will not offer you the level of protection you can get with the latest version so I highly recommend doing this upgrade ASAP.
First, please download the full version of NAV 2010 from here and save to a convenient location such as your desktop.
Norton Removal Tool procedure:
Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get this from your Norton Account. You product key for NAV 2006 should work to activate NAV 2010.
Once done please download the Norton Removal Tool from Symantec from this link.
Disconnect from the Internet for your protection.
Run the Norton Removal Tool and once it is completed, please reboot your computer. Once up please run the Removal Tool one more time and once again reboot.
Then install NAV 2010 using the full installation package you previously downloaded.
Connect back to the Ineternet and run Live Update repeatedly (reboting as requested) until no more updates are found. Then please reinstall any remaining Symantec products and download all updates to them.
In the unlikely event you have problems with activating NAV 2010, you can contact Customer Service and they will assist in getting this taken care of.
Hope this helps.
06-23-2010 09:43 PM
Please before you go ahead and try to update to NAV 2010, please check to make sure that your computer meets the minimum requirements for the product. Please tell us what operating system and service pack you are using also. You can see the requirements here.
Please come back and let us know. Thanks
Success always occurs in private and failure in full view.
06-23-2010 10:23 PM - edited 06-23-2010 10:24 PM
Unless you are one of the few who have Windows 2000, the requirements for XP is essentially the same for both versions.
300Mhz processor, 256MB of RAM, etc. NAV 2010 requires only 50 MB more of hard disk space (200 vs 150) than NAV 2006.
Windows 2000 is not supported on NAV 2010 but those systems are quite rare.
Basically with the exception of Windows 2000, if you can run NAV 2006 you can run NAV 2010.