Not what you were looking for? Ask our experts!
Reply
Visitor
tkumar93
Posts: 3
Registered: ‎01-08-2011

AVG root kit scan found 3 threats - what to do?

I ran AVG 2011 (free edition) root kit scan and found three threats listed below which it did not remove.

 

"";"C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110107.021\NAVEX15.SYS";"Hidden driver";"Object is hidden"


"";"C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\VirusDefs\20110107.021\NAVENG.SYS";"Hidden driver";"Object is hidden"


"";"C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20110106.003\IDSxpx86.sys";"Hidden driver";"Object is hidden"

 

Should I remove them or are they false positives?

 

Thanks

TK

delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: AVG root kit scan found 3 threats - what to do?

AVG does not work well with Norton and is not meant to do so.  Antivirus engines do not like each other.  Those are Norton virus definitions. You will need to remove one or the other using the correct tool.

 

http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=791

 

Heavengod:

 

The user obviously has Norton on board.  This is not what I would consider spamming, but a valid question.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
SendOfJive
Posts: 10,757
Kudos: 4,796
Solutions: 777
Registered: ‎02-07-2009

Re: AVG root kit scan found 3 threats - what to do?

[ Edited ]

Hi tkumar93,

 

It is very typical for rootkit detection programs to alert to files that belong to security programs installed on a PC.  In order to protect your system such programs as Norton often must use rootkit-like methods.  Rootkit detectors do not differentiate between malicious and benign hidden files - they simply report anything that looks like it was trying to hide.  For this reason, unless you really know what you are doing and what each detection means, you should never remove anything based solely on a rootkit scan, as you could easily find that you have removed something that was critically important to something on your system. 

Visitor
tkumar93
Posts: 3
Registered: ‎01-08-2011

Re: AVG root kit scan found 3 threats - what to do?

 

I will uninstall AVG since I have Norton 360. Do I need to do anything else to make sure All Avg files are removed? Will I have enough protection if I have Norton Only? Should I scan with someother software once in a while to see if there is anything which Norton did not catch?

 

Thanks for your help.

delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: AVG root kit scan found 3 threats - what to do?

Hi tkumar93:

 

I gave you the removal tool for AVG in my previous post.  Your security will actually improve as two antivirus engines often interfere with security.  Remove it through add/remove first and then run the tool and reboot.  Check Norton to make sure everything is working well.

 

Many of us use Malwarebytes free version as an on demand scanner for a second opinion.

 

http://www.filehippo.com/download_malwarebytes_anti_malware/

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
floplot
Posts: 10,576
Topics: 215
Kudos: 2,051
Solutions: 365
Registered: ‎04-11-2009

Re: AVG root kit scan found 3 threats - what to do?

Hello tkumar93

 

Your installation of N360 might have got damaged by running this rootkit scanner also. It may be necessary for you to remove N360 and reinstall it again also.

 

What prompted you to run a rootkit scan in the first place? Are you getting any odd behaviors which might suggest that you have a rootkit? Thanks.

Success always occurs in private and failure in full view.




Visitor
tkumar93
Posts: 3
Registered: ‎01-08-2011

Re: AVG root kit scan found 3 threats - what to do?

 

Thanks to you all guys.

I read somewhere that running rootkit scans may be helpul. If i remove Norton 360 and try to reinstall will I have problems with activation code since I have already used it?

 

If that is nto an issue I paln to reformat my PC and install all the software again? I have backed up my other files and pictures I need. That way I can be assured that my PC is malware free.

 

I have installed the malwarebytes free edition for on demand scan.

 

BTW, I have uninstalled AVG using the uninstall function. Their website says to use the uninstall tool only if install doe snot work or stalls. So i hope that this is okay.

 

Thanks!