Norton Internet Security / Norton AntiVirus

[thepregnantgod]

Folks, I've been posting this problem for over 3 months now and not one answer...

Problem: Win7 x64 reports NIS2012 turned off; when clicking on "Turn on Now" it opens up the NIS2012 window but does not clear the red flag.

I've narrowed the problem down (I think) -

I uninstall NIS2012 via Control Panel.

I reboot.

I use Norton Removal Tool.

I reboot.

I use CC Cleaner - just to be safe and remove any left over registry keys for Norton.

I reboot.

I use Norton Removal Tool - one more time to be safe.

I reboot.

I then reinstall NIS2012.

I reboot.  Version installed is 19.1.028 - Action Center reports ALL WELL (Green)

I live update - about 88mb.

I reboot. Version is still 19.1.028 but now Action Center reports turned off (Red)

I live update - about 35mb

I reboot.

Version is now 19.5.0.145 - Action Center reports ALL WELL (Green)

I live update - about 545k (this is the one that messes it back up)

I reboot.

No more live updates required - version is still 19.5.0.145 but Action Center reports turned off (Red)

I've registered and deregistered wmiuitls (as per other suggestions)

Is it possible to pull a log and find out why this is flaggin as turned off?

[thepregnantgod]

Bump?

[Dudeskywalker]

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thepregnantgod wrote:

Folks, I've been posting this problem for over 3 months now and not one answer...

Problem: Win7 x64 reports NIS2012 turned off; when clicking on "Turn on Now" it opens up the NIS2012 window but does not clear the red flag.

I've narrowed the problem down (I think) -

I uninstall NIS2012 via Control Panel.

I reboot.

I use Norton Removal Tool.

I reboot.

I use CC Cleaner - just to be safe and remove any left over registry keys for Norton.

I reboot.

I use Norton Removal Tool - one more time to be safe.

I reboot.

I then reinstall NIS2012.

I reboot.  Version installed is 19.1.028 - Action Center reports ALL WELL (Green)

I live update - about 88mb.

I reboot. Version is still 19.1.028 but now Action Center reports turned off (Red)

I live update - about 35mb

I reboot.

Version is now 19.5.0.145 - Action Center reports ALL WELL (Green)

I live update - about 545k (this is the one that messes it back up)

I reboot.

No more live updates required - version is still 19.5.0.145 but Action Center reports turned off (Red)

I've registered and deregistered wmiuitls (as per other suggestions)

Is it possible to pull a log and find out why this is flaggin as turned off?

---

From what I understand, Action Centre is not recognising NIS 2012 as installed after you update to the latest version 19.5.0.145.

Since you mention that NIS itself shows as green, I believe that NIS 2012 is installed and running properly. Ergo it seems that Windows 7 is failing to recognise NIS 2012 as installed.

According to Microsoft article http://support.microsoft.com/kb/2028210/ , Due to a change to the Security Center interface for ISVs, some antivirus, antispyware, and firewall programs could be incompatible with the Action Center in Windows 7.

I suggest that you run the Microsoft Fix it tool, which can be found at http://support.microsoft.com/fixit/. I have been able to fix similar issues using it earlier.

Hope it helps.

[Paraneedharan]

Hi,

Try these steps that will fix the issue.

1.Run following commands in command prompt without quotes:

"winmgmt clearada"

"winmgmt unregserver"

"winmgmt resyncperf"

"winmgmt regserver"

2.Restart the computer.

3.Download and run the Norton Removal Tool.

4.Reinstall Norton product.

Thanks,

Paranee.

[thepregnantgod]

Each of those WMI commands require a parameter.  If I type them as you stated I get an "invalid parameter" response.