Norton Internet Security / Norton AntiVirus

[deanszilvasy]

I've got the Cd but no cd drive. They told me the Product Key would still work. I've got the product key in front of me but there are no instructions for a Notebook.

[Yaso_Kuuhl Norton Fighter]

Hi deanszilvasy,

To download and save Norton AntiVirus 2010 to your computer, you can fetch the full installation package from this link (latest version 17.5):

www.norton.com/nav10

[deanszilvasy]

Downloaded it and ran it but it says "The language set of this upgrade does not match that of the currently installed product" 

[Yaso_Kuuhl Norton Fighter]

Have you got a preinstalled version of NAV with a different language?

[deanszilvasy]

I had a 30 day Norton trial which ran out yesterday. I'm trying to uninstall it but it says another installer is running. 

[Yaso_Kuuhl Norton Fighter · Accepted solution]

Please do the following if NAV is the only Norton product on your computer and run the Norton Removal Tool:

Note: the removal tool will wipe out your settings and any other Norton products installed on your computer. It will not touch your product key, however, and your newly installed Norton product should pick up your key automatically.

-restart your computer.

-download the removal tool from here and save it to your desktop:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1...

-download the full NAV 2010 installation package from here and save it to your desktop:

www.norton.com/nav10

-make sure you have got your product key handy.

-deactivate any other security software you may have, such as Windows Defender. However, please leave Norton running. As a side note: running two real-time security programs on one machine is not recommended.

-if you wish, you can create a system restore point

-disconnect physically from the internet (remove the internet cable) that way your computer is not exposed.

-if you are in Vista: right-click on the removal tool icon, run as administrator; run the removal tool 2-3 times, rebooting each time after every run

-after running the removal tool: if in Vista: right-click NAV 2010 icon, run as administrator, let it install itself. When it wants to connect with the web, connect again to the internet.

Please post back with the results. Thanks :-)

[deanszilvasy]

Scanning my computur now with the new NAV10. Set for 1 more year guys.

[Yaso_Kuuhl Norton Fighter]

Glad your problem was solved - thanks for posting back with the outcome :-D