08-16-2011 02:13 PM
I just bought a 3 year 3 computer upgrade, got my email confirmation of the order. When I go to my account to activate it I copy and paste the serial number provided and it keeps saying "invalid Product Serial Number." What am I doing wrong?
08-16-2011 02:25 PM
Welcome to the Norton Community Forum
Did you buy a new subscription or renew the current NIS 2011? If you plug a new key into your NIS 2011 where it says renew, then you will lose the number of days you have left on your current subscription. If you are adding on to your current subscription, then you will have to do like Dustyn should have done in this thread.
If you have bought a new subscription, then I would recommend that you wait until the day or 2 before your subscription expires and then plug in the new key directly into NIS 2011 where it says renew on the main page. You don't have to go to your Norton Account to activate it.
Please let us know what it was that you did. Thanks.
Success always occurs in private and failure in full view.
08-16-2011 02:28 PM
Hello JerryDPreston and welcome to the Community. You have an email confirmation so you should have created a MyNortonAccount, if you log into your account, you should find your current license information. I don't remember ever being asked to type in my serial number?? Usually you have to enter the NIS 25 character Key Code, which validates your licenses. If you are having account problems, the best, easiest and fastest way to get some help, is to use this LINK to the U.S./Canada On-line Chat service. You may have to scroll your screen down a little, to see the Chat Now button. They are usually very good at helping with account problems. Please come back and let us know if this solved your problem.
08-16-2011 02:37 PM
Are you sure you didn't get two codes and maybe used the wrong one -- your attachment indicates:
Norton Internet Security 2011
Norton Virus Removal Assurance
Which are both paid for services
08-16-2011 03:10 PM
For your protection, please type the serial number of the following product:
This actually looks familiar. If you ordered the product online from a reseller, you may see this during the completion of the purchase. Were you asked to sign in to your mynorton account and enter the serial number?
You should still get an email that will show both the serial number and the actual activation number. It is the activation number that needs to be entered.