Norton Internet Security / Norton AntiVirus

[bigapplemc]

Hi, It would be great if i can get some help on this "Advanced Performance Platform Cashtitan" removal. I am not sure how it got installed with Norton Internet Sec 2010 and Microsoft Security already present and running but...it just did. Anyway, I've updated all definitions and ran a full system scan with no success. As we speak, a 2nd system scan, this time under Safe Mode, is running at full speed however, I thought that if possible I should better look for some sort of help, direction, etc. Is there a way to get rid of it? Please note that Norton DOES block every 3 minutes or so a certain AD attempt to take place. It is kind of after the fact but it does block it. Microsoft Security did not. I've ran HijackThis and got its log attached. I don't know if that will help though. Thank you in advance! Windows 7 Pro 64 bit

[SlamDunkley · Accepted solution]

Hi bigapplemc

First I want you to boot into safe mode, do this by pressing f8 when your computer boots up

Download and run Malwarebytes, run the update before scanning, here is the link, remove all infection it finds

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=d...

Download and run Superantispyware, run the update before scanning, here is the link, remove all infections it finds 

http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE

Download and run CCleaner to get rid of junk files and bad registry keys. When you open it, click on Run Cleaner and remove junk files.

Then click on Registry which is on the left, then click on 'Scan for issues' before getting rid of the bad registry traces, it will ask you if you want to create a system restore point, say Yes and save to wherever you want. that should be it

http://www.piriform.com/ccleaner/download/standard

Hope this helps, follow this properly :)

[Quads]

http://www.threatexpert.com/report.aspx?md5=98b8b214b30c40035793557f09802eeb

Quads

[SendOfJive Norton Fighter]

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SlamDunkley wrote:

First I want you to boot into safe mode, do this by pressing f8 when your computer boots up

Download and run Malwarebytes, run the update before scanning, here is the link, remove all infection it finds

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Downloading and updating Malwarebytes' might be a bit problematic from Safe Mode.

Also, Malwarebytes' is meant to be run from a normal boot into Windows.  Some of its drivers do not load in Safe Mode so the scan is not as thorough.

[SlamDunkley]

Sorry you would have to update in normal boot first, well Matt Mziros always scans with Malwarebytes in safe mode and he is a respected malware remover, so I guess he has been doing his job wrong then...

[Quads]

Even the Creators of Malwarebytes themselves some time ago stated that Malwarebytes is not designed for running in safe mode. Although it can run in safe mode but is less effective due to the difference in modes.

And you would be meaning Matt Rizos??

I still have no idea why a lot of these guys say with Ramnit (or similar) or combos to reformat the HD, when I see no reason to. as Ramnit etc. can be broken and cleaned correctly.

I would have to say someone infected would be very luck now if they just have a single little piece of Malware on it's own.

Quads

[SendOfJive Norton Fighter]

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SlamDunkley wrote:

Sorry you would have to update in normal boot first, well Matt Mziros always scans with Malwarebytes in safe mode and he is a respected malware remover, so I guess he has been doing his job wrong then...

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Maybe not wrong, but not the way Malwarebytes' recommends:

http://forums.malwarebytes.org/index.php?showtopic=5590

(Who is that cgoldman, anyway?  The name looks awfully familiar.) 

[SlamDunkley]

Okay so why not start a scan in safe mode then a scan in normal boot mode? Best of both worlds, sometimes you need safe mode for those infections that won't let you do anything.

[Quads]

Unless you have no Safemode of the infection run in Safe Mode also, which is becoming more and more the case.

Quads

[SendOfJive Norton Fighter]

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SlamDunkley wrote:

Okay so why not start a scan in safe mode then a scan in normal boot mode? Best of both worlds, sometimes you need safe mode for those infections that won't let you do anything.

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Nothing wrong with that.  It is true that Safe Mode renders some malware easier to detect, however you need to balance that with the fact that the detection capabilities of that particular product are also reduced in Safe Mode.  In the thread I linked to, one poster claims that a Safe Mode scan detected a rootkit that was missed in Normal Mode.  Of course if the Safe Mode scan was run first there may have been no other threats to detect besides what had already been spotted.