Re: Advice Please - 3rd party support suggests uninstalling norton

floplot · ‎04-11-2009

Hello MrLarkin

Please make sure that the site is allowed into your popup blocker and also that cookies are allowed for that site. I would suggest also that you try port forwarding the ports mentioned in the article that SendOfJive posted. If you don't have a firewall installed, it could be the router's firewall. It could very well be the windows updates also that came out on Tuesday. If you use IE, that cumulative update made a bunch of changes. I would suggest that you check out the settings in the security part of IE options. Thanks.

Success always occurs in private and failure in full view.

MrLarkins · ‎10-12-2010

wow, so many reply's; and they aren't lopsided either.

well, i disconnected my cable modem, uninstalled norton av, tested what snapstream wanted me to check - connectivity (it still didn't work) and then connected my cable modem and reinstalled NAV.

I guess I have no firewall. I've always had windows xp firewall disabled. I have 3 pc's behind the router and all run NAV. None have ever had any problems with viruses, trojans, worms or spyware/malware. Guess I'm lucky.

~PC1 is a media center host computer running Snapstreams BeyondTV service.

~PC2 is a gaming rig with a working BeyondTV Link that allows me to stream from TV from PC1 to PC2. That's been working great for several years now.

~Recently, I added BeyondTV LInk to PC3 (laptop) and it won't connect. It simply says "Failed to Get Permissions". Internet is not required for this to work; i.e. PC1 and PC2 still stream media with cable modem removed from house.

Snapstream is grasping at straws b/c they have no clue what is blocking the connection. I understand their reasoning process. The laptop uses the wireless, but just to check, I connected it directly to my router via ethernet and it still had the problem.

I appreciate all you folks chiming in, but I don't want to waste anyones time here looking for the solution. My problem has nothing to do with Norton.

huwyngr · ‎04-13-2008

MrLarkins

<< well, i disconnected my cable modem, uninstalled norton av, tested what snapstream wanted me to check - connectivity (it still didn't work) and then connected my cable modem and reinstalled NAV. >>

I'm Puzzled ..... how did you check connectivity for the snapstream application without first reconnecting the cable modem after you uninstalled Norton AntiVirus?

Hugh

floplot · ‎04-11-2009

Hello

Snapstream is grasping at straws b/c they have no clue what is blocking the connection. I understand their reasoning process. The laptop uses the wireless, but just to check, I connected it directly to my router via ethernet and it still had the problem.

Hello MrLarkins

Have you tried configuring your router to allow these ports which are necessary for the program to work? The wireless router has a firewall in it which you have to access via the net and open up the ports in the wireless router. The router for it to be a router has to have a firewall in it, most of them do. What is the make and model of your router and/or wireless router please?

Success always occurs in private and failure in full view.

SendOfJive · ‎02-07-2009

Hi MrLarkins,

If the other two PCs can use the program via the internet, then the problem cannot be with the router. Aside from the Snapstream program, can PC3 (laptop) communicate with the other machines, ie, can you share files? It would help to know if the problem is with the program, or is a general problem on the local network that is locking out PC3.

MrLarkins · ‎10-12-2010

lol, you guys are making me chuckle.

Snapstream/BeyondTV is a software that allows media sharing between pc's that are on the same network, i.e. my home network. internet is not required for it to work. All I need is a dhcp server and thats my router.

manuelFT · ‎09-14-2010

Which OS has PC3(laptop)?

I'm assuming the others have XP, right?

floplot · ‎04-11-2009

Hello MrLarkins

It sounds like PC3-laptop is a new laptop since you are trying to get this one to work with that program. Did that laptop come with any preinstalled security program which perhaps you may not be aware of? If it did come with some other preinstalled security program, that program would have to be uninstalled using that other company's removal tool.

You mentioned in one of your posts that it has to get permission to connect to that program. That sounds like it's a firewall problem. Have you checked that laptop to make sure that the windows firewall isn't turned on by default since you have no firewalls installed? Also a disabled firewall usually has all ports closed unless you open them up before you disable them.

Success always occurs in private and failure in full view.