Norton Internet Security / Norton AntiVirus

[fycshun]

I ran LiveUpdate and got the latest virus definitions this morning. When I powered back up this afternoon, Microsoft gave me the following error "Norton Antivirus Auto-Protect Service has encountered a problem and needs to close".

The icon in the system tray looked fine. When I dragged my mouse over, it said "Norton AntiVirus Auto-Protect Enabled" But when I doubleclicked the icon and opened Norton, the Auto-Protect showed "error" instead of "enabled". I clicked the "options" icon, so I could enable it, but I got a script error with the following info:

Line: 15
Char: 2
Error: Unspecified Error
Code: 0
URL: res://C:\PROGRA~1\NORTON~1\NAVOpts.dll/options.htm

It asked me if I wanted to continue running scripts on the page. I click YES and it gave me the same error as above. I clicked NO this time and the Options page came up, but none of the boxes were checked. So I checked the recommended boxes and clicked OK, but nothing happened. It just hung up there. So I closed the Options page and tried to run a Full System Scan, but received the following error:

"Norton Antivirus was unable to scan your computer for infections. The virus scan has failed because a critical error occured during the scan."

I have Norton Antivirus 2002, version 8.00.58. I've been running it since I got the computer and haven't had a problem with it until now. I'm guessing something went wrong with the LiveUpdate. Can you please tell me what's wrong and how to fix it?

[floplot Norton Fighter]

Hello fycshun

Welcome to the Norton Users Discussion Forum

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 have Norton Antivirus 2002, version 8.00.58. I've been running it since I got the computer and haven't had a problem with it until now. I'm guessing something went wrong with the LiveUpdate. Can you please tell me what's wrong and how to fix it?

---

I assume this isn't a typo.You are running Antivirus 2002? What is wrong may be that you are running a program which is 8 years old. Maybe your program has reached the end of it's life like Microsoft products reach the end of their life after some time. I don't know if a Norton product which is that old continues to run like forever of not.

Please confirm that you are running Norton Antivirus 2002. Thanks

[fycshun]

Yes, it's Norton Antivirus 2002. The software has had no problems identifying viruses and I haven't had any difficulty receiving updates and virus definitions from LiveUpdate. Until this morning, it worked fine. 

Obsolete? Wouldn't Norton flag something like that during LiveUpdate? Like when the software revision and registration is being verified? Wouldn't they deny the update at that point instead of proceeding as normal?

I just ran LiveUpdate again. I was hoping that it would provide a solution to the problem that I'm experiencing. But no, it stated that the software is up to date, How can I fix this?

[Dieselman326]

Easily fixed. Buy NAV 2010. NAV 2002 is 8 years old and way out dated. Live Update only updates the defenitions and not the program it self when a new version comes out. Every single security company out there comes out with a new version every year. So please upgrade to NAV 2010. Also whats it your OS? What are you using for a firewall? NIS 2010 offers much more protection then NAV 2010.

[floplot Norton Fighter]

Hello

You are the 2nd person today who is saying that there 2002 NAV has sort of stopped working. There may be a problem with updating to a more current Norton product since this old computer may not meet the minimun requirements for a newer program. You say that it has been doing ok till now, but the engine of the old program is not capable of finding the new types of malware out there.

[caymanfleck]

Just so you know, I've been working on this for a client just today with the same problem.  It seems to be a problem with the latest virus definitions.  It happens with the 5/11 definitions, but I haven't tried older than that.  Must have been sometime this week that something changed.  Unfortunatley my client is running Windows 9x and can't use a newer program.

[floplot Norton Fighter]

Hello

That's just what the other person said. Maybe your client is here talking about his computer also.

[Dieselman326]

No matter how you look at it you NEED to upgrade to NAV 2010 or NIS 2010.

[floplot Norton Fighter]

Newer security programs won't work on 98 o/s's.or most likely with the specs of the old computers.

[CMEPCMEP]

Dido everything in the original post, identical.  I'm scrambling around.  If anyone figures this out, please post it.  Thanks.