Norton Internet Security / Norton AntiVirus

[sirstanley]

Hello Guys, So whats the score on this then? Are we to believe that we will be left with a white elephant of a virus checker? I know 3 people who like myself run 2002 system works on XP Home SP3 perfectly till recently. I/we are not interested in buying yet more AV software as there is no problem(until recently) with this software. Others have mentioned about a fix for this....well Im sure the peeps who should be in the know would be perfectly capable of a repair within an update maybe? I feel we need to know a timescale of how long a repair could be made which is just for the people who can be bothered to use these AV's and it would stand Norton in good stead to repair this situation before there is a mass move to other more reliable and maybe free alternatives. Just my sterling 2p worth Update please!!!!! regards SSB

[zontar]

This is obviously and transparently a ploy to FORCE users to upgrade to 'new and inproved'.

The 'technical explanations' have been pathetic and again, transparent.

They have KNOWINGLY done this and have not even denied doing so.

Anyone that treats me this way will forever lose my business, and that of my consulting clients [which number in the thousands of PCs administered], never to look back.

Subscriptions have been bought in good faith that are now useless and no longer performing as advertised.

Will my clients be reimbursed for the time I have to now spend removing Norton and installing another product?

If Norton were to offer a coupon for ANY antivirus product it would show them to be honestly taking responsibility for their actions. So... everyone hold their breath while this happens...

If this is not fixed in a couple more days they can kiss me [and all current and future clients] goodbye forever.

<PLONK>

Norton

</PLONK>

[cpt63]

Hello to everybody!

It is apparent that Symantec will NOT give us any support.

They decided that  nobody can continue to use older versions of NAV !

I have the same problem of you all with NAV 2003, running on my XP SP2 laptop . I did regularly used the Intelligent Updater until the end of april 2010. With the first May update, NAV 2003 started to show the ill-famed error message just after booting windows. The only solution I did find has been to completely unistall NAV 2003 and reinstalling it. The fuzzy thing, that people at Symantec should to my advice explain, is that now NAV 2003 main screen says that the subscription period ends at 2010, August 10.
Definitely the May versions of Intelligent Updater can be renamed Idiot Crasher.

After two weeks of ridiculous posts by Symantec employers, after the e-mail offering a $50 coupon, I think that at Symantec they are starting to sleep over the success of their deliberate sabotage of NAV2002/2003.

I don't want to be biased againts them: Even admitting that they can stop to support older versions, what has been disgusting is that they didn't posted any warning on the risk that the updates would crash these old versions. They could have kept a by far better elegant image if they were so kind to insert a version check into the Idiot Crasher, when launched, saying something similar to this:
"Starting with version 20100511, Intelligent updater will not update anymore versions 2003 and older of NAV - customers using these products are encouraged to upgrade to newer versions. People with a valid subscription for these products will get a discount for upgrading of the amount paid for the renewal".
In such a way, Symantec would have kept her elegance, customers unable or not willing to upgrade should have the possibility to continue to use their products with the latest (and last) VDF dated may 2010.

My grandfather, who was producing and selling a marvelous red italian wine was always saying:
"In the good years, offer the best glasses of wine saying to the customers they are lucky, and ask the right price; in the bad years, advice your customers that wine that season is not as desired, offering a free glass BEFORE selling it to them, and ask the right price. Be sure, next year they will come again. And they will come with friends to buy your wine!"
Grand grandfather!
Symantec Co., please, take him as an example!!
cpt63 (Italy).

[fredyg]

So this is what I get for trusting Norton again:

I tried to get my $ 50 coupon, instead I got the following answer from Norton:

Welcome back to Norton Support.

Thank you for providing us with the information, however I regret to say that we are not authorized to provide you with the coupon codes. So I request you to reply to the same email from which you have received the below email stating to offer you a $50 Norton product coupon. Or please post a new message mentioning your email address, country of origin, operating system, and your installed Norton product version to the Norton Internet Security / Norton AntiVirus Bulletin board. Please do accept my sincere apologize for all the trouble that you had to go through.

So, what is going on ????

[Quietleaf]

I gave up waiting and downloaded Avast! free edition from cnet. I first turned NAV 2003 auto-ptotect off so they won't interfere with each other, but otherwise left NSW 2003 and NIS 2003 installed.

I checked out the NIS 2010 product page, but Win2k isn't listed, so no help for me there...

[CMEPCMEP]

I think I'm going to do the same.

Surprisingly, I'm reading good things about Microsoft Essentials, as good or even better than Avast (less issues), at least for home use.  Real time protection and free as well.  Anyone have any comments?

[reese_anschultz]

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fredyg wrote:

So this is what I get for trusting Norton again:

I tried to get my $ 50 coupon, instead I got the following answer from Norton:

Welcome back to Norton Support.

Thank you for providing us with the information, however I regret to say that we are not authorized to provide you with the coupon codes. So I request you to reply to the same email from which you have received the below email stating to offer you a $50 Norton product coupon. Or please post a new message mentioning your email address, country of origin, operating system, and your installed Norton product version to the Norton Internet Security / Norton AntiVirus Bulletin board. Please do accept my sincere apologize for all the trouble that you had to go through.

So, what is going on ????

---

If you have a current subscription, send Dave_Coleman a private message and include the information that they requested -- email address, country of origin, operating system, and your installed Norton product version.

[hvgsel]

Reese : Adding it to the sticky on this subject at the beginning of this forum or even make a seperate one, would make a good impression to all those angry subscribers and to others reading this forum.

[CMEPCMEP]

I think we passed the "making a good impression" threshold about a week and a half ago!

[zontar]

Methinks it might be "Letter To The Editor" time at a couple of choice PC publications.

I'm STILL running Windows 98SE on a computer around here somewhere; I realize I can't get updates anymore, but at least Microsoft didn't BREAK my system one day, without notice, without a fix.

It's apparent that Notron has no intention of putting resources into patching this self-inflicted wound.

As pointed out, Microsoft Security Essentials has received a number of very favourable reviews, and it's free and quick to install.

Time to put it through some tests.

Thanks for the coupon offer, but that's a bit like BP offering a gas discount to Gulf area residents.