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Blacklab
Posts: 12
Registered: ‎11-02-2011

After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

[ Edited ]

After updating to NIS v20.2.1.22 yesterday CCleaner (v3.26.1888) Registry Cleaner finds 4 Norton "Unused File Extensions" as follows:

 

Problem                 Data                                                           Registry Key

Unused File Ext    NortonAntiVirus.MediaStatusSink        HKCR\NortonAntiVirus.MediaStatusSink

Unused File Ext    NortonAntiVirus.MediaStatusSink.1     HKCR\NortonAntiVirus.MediaStatusSink.1

Unused File Ext    Symantec.Norton.SystemStatus          HKCR\Symantec.Norton.SystemStatus
Unused File Ext    Symantec.Norton.SystemStatus.1       HKCR\Symantec.Norton.SystemStatus.1

Any ideas why?  Did the new version's installer fail to clean up properly? (No problems with previous NIS version)  Any ideas how to get rid of them?

 

Initial removal attempts (CCLEANER & manual) failed no doubt due to Norton self protection (even with all obvious NIS Settings selected to "off").  Can't say I am thrilled by the prospect of looking at these same 4 files every time I run CCleaner for the next 350 days until this licence expires....:smileyfrustrated:

 

PS.  IMHO the CCleaner Registry Cleaner is quite conservative/gentle and safe to use if you take advantage of the offered backup option.  I have never experienced any problems using it.  :smileyhappy:

 

 

peterweb
Posts: 9,075
Kudos: 1,442
Solutions: 360
Registered: ‎04-17-2008

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

This issue was brought up in a post last October. It was noted that it was being worked on by Symantec engineering.

 

Does CCleaner have any options to ignore issues in subsequent scans?

 

These 4 entries should not cause any problems with the computer, other than anoying you when you run the scan.

 

 

 


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Contributor
Blacklab
Posts: 12
Registered: ‎11-02-2011

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

Agree this is a "cosmetic" problem but the "bug me" factor makes it worthwhile chasing down a solution if there is one to be had!

Quick look round CCleaner for a howto "ignore" option but not immediately obvious - their forum beckons!

A link or title of previous thread would be most useful?
huwyngr
Posts: 21,736
Topics: 1,038
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Solutions: 378
Registered: ‎04-13-2008

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

I use CCleaner  -- there's an update just out -- and I tend to ignore any flags for unused stuff on the grounds that they could be there for use later by the application, perhaps in an update not yet released or needed ....

 

Especially on something that digs so deep into the system and which I rely on for protection I let sleeping dogs lie ....



Hugh
peterweb
Posts: 9,075
Kudos: 1,442
Solutions: 360
Registered: ‎04-17-2008

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

Here is a link to a thread in January of this year. Within the thread are the other links, one of which mentions the Symnantec engineers workins.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2013-Registry-Question/m-p/886820...

 

 

 


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Contributor
Blacklab
Posts: 12
Registered: ‎11-02-2011

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

[ Edited ]

Updated and ran latest CCleaner v3.27.1900 Registry Cleaner....

No surprises - same 4 Norton unused file extensions listed....

No surprises - CCleaner still can't delete them!  :smileymad:

 

Then had a play with CCleaner > Options > Exclude which is actually very, very simple to invoke....

 

1)   Re-run CCleaner Registry Cleaner - same 4 Norton unused file extensions reappear....

2)   Highlight all 4 files (Click on top line, then Shift+Click on bottom line)....

3)   With cursor on highlighted files.... Right Click > Select menu option "Add to Exclude list" ....

4)   Check in Options > Exclude.... All 4 file extensions should be present & correct....

5)   Run Registry Cleaner to confirm - report should be: "No issues were found"

6)   Yippee! Sigh! :smileyvery-happy:

 

A "workaround" that will do for present!

 

Would still like to know why these files appeared and if/how they can be removed rather than just ignored?

 

Many thanks for the replies & link(s) - hope this helps someone else - assume I'm not the only one afflicted?

peterweb
Posts: 9,075
Kudos: 1,442
Solutions: 360
Registered: ‎04-17-2008

Re: After installing NIS 20.2.1.22 CCleaner finds 4 Norton Unused File Extensions?

Glad you found the workaround.

 

As Hugh says, the entries are sometimes left for future maintenance or licensing purposes.

 

 

 


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