Norton Internet Security / Norton AntiVirus

[huwyngr Norton Fighter]

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gpalush wrote:

So guess I cannot update the previous post anymore...

But my Jumpdrive did not have any malware or virus stuff on it...

So frustrating!!!!!

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Just by a few minutes -- there's a one hour from posting time slot durin which we can edit our posts.

If it is something catestrophic like you have included the password to your bank account you can always contact a moderator using the Notify button at the left -- but that really is only for something major like that .... or for what it's labled as:- Report Inappropriate Content

[gpalush]

Thanks huwyngr... wasn't frustrated at the lack of update, it was just a comment but good to know, more frustrated about paying for a product that I cannot use.

[SUBASH_PRABU Symantec Employee]

Sorry for the Delay, Please Open the Command Prompt with Administrator Credentials--> type fltmc --> Let us know what are the drivers it is finding. Command Prompt with Administrator Credentials: Start --> type cmd --> Right click on cmd --> Run as Administrator.

[gpalush]

SUBASH, thanks for coming back, was about to give up for the night...

Here are my drivers from my desktop:

Filter Name - Num Instances - Altitude - Frame

BHDrvx64 - 3 - 365100 - 0

SRTSP - 4 - 329000 - 0

SymEFA - 4 - 260600 - 0

luafv - 1 - 135000 - 0

FileInfo - 4 - 45000 - 0

Update : On my laptop I have the same PLUS eeCtrl, not sure if it is related at all... just comparing two Windows 7 machines.

"Insanity is trying to reinstall Norton Antivirus over and over and hoping one of the times... it works." - Subash :)

[SUBASH_PRABU Symantec Employee]

Thanks for the Info. Turn OFF the User Account Control from the Control Panel and then Please follow the steps here and let us know how it goes for you.

[gpalush]

SUBASH,

1. I did not have any of the items Non-Plug and Play Drivers

2. I did not have the Norton folder in my Program Files.

3. I did delete all of the temp and %temp% files

I did have a bunch of Norton folders in my "Program Data" folder, should I delete these?

I reinstalled... but still is not working.

Not sure if this matters but reran fltmc, and got same results as before.

[SUBASH_PRABU Symantec Employee]

Can you please post a screenshot of the Device Manager with Non-Plug and play devices tree collapsed.

[huwyngr Norton Fighter]

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gpalush wrote:

Thanks huwyngr... wasn't frustrated at the lack of update, it was just a comment but good to know, more frustrated about paying for a product that I cannot use.

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Just thought I'd explain why ....

I understand the frustration you feel but Norton will get you there -- they really work hard to put things right on the spot.