05-24-2011 08:36 PM
I have been for many years a satisfied and loyal customer of Norton security products.
I am currently using Norton Internet Security 2011 - Version 18.104.22.168.
Due to my geographical location in the Northern Hemisphere and my current location's broadband inaccessibility, I have to use the antiquated dial-up online option.
Since NORTON has changed the file sizes of the daily/nightly Run Live Updates, from around 4Mb to the current average of 120+Mb, I have been in the frustrating and compromising to my computer's security (via my NORTON Internet Security 2011) situation of being faced with what, for a dial-up user, are gigantic file size downloads.
I was able to do so after most gratefully receiving the valued and valuable advice of two of your Gurus, whom I have thanked and given due Kudos for their assistance.
I understand the company has done so because the fortunate majority of your customers are using broadband. Fair enough. But what are you able and willing to do to help your dial-up customers who are presently left in the proverbial lurch? Due to my ISP's rules, one has a session-limit of 5 hours. After a couple of hours offline, one can log-on again. And so forth and so on through the day and through the whole night until the next morning!
Since your esteemed Company's updating changes, I have had to load my download manager with 100Mb+ links and having my pc spend the entire day downloading these updates.
Clearly, an untenable situation and one that I most earnestly hope and appeal to NORTON to address satisfactorily for its numerous dial-up customers.
For example, yesterday I downloaded two 100+ Mb files and left the download manager to complete all the updates as shown on your relevant page. All up a total of some 15 hours were spent just doing that and leaving only small time-openings for attending to my other online activities.
When I woke-up this morning, I updated my product with the two downloaded files. I only remember that the second one's name that was downloading last night and early into this morning: 20110523-034-v5i32. I do not recall the preceding file's number.
Thinking that all was in order, I clicked Run Live Update only to find NOT a 1Mb IPS file but another 120Mb one!
When I went to your relevant download page, I found this 100Mb file that I am presently downloading: 20110524-018-v5i32.exe .
The unsolved problem remains this:
The daily/nightly IPS Security updates of around 1Mb-2Mb, I have been missing out on for over a week now.
Even though I have, as per your respected Gurus' advice, switched-off Smart Definitions and Automatic Live Update. The Pulse Update is still on.
Should that too be turned off?
So while one's nightly sleep interval occurs, NORTON is uploading its latest virus definitions and IPS updates. First thing in the morning is to update the program and then look in vain for a simple IPS update. Alas, it all for nothing! A vicious circle.
NORTON does not have an archive of IPS updates and the current ones are pulled after a while, daily.
What am I to do?
Your product which I have bought and have been satisfied with until now, is letting me down and, I repeat, is also compromising my computer's security for lack of complete and total updates, in toto.
A most regrettable situation indeed.
Please, consider mine and thousands (millions?) dial-up users and customers of yours plight and in light the company's renowned industry reputation for outstanding products and product support, I appeal to you to simply set up a page for dial-up users to also have those missing IPS updates.
Will you do this?
I and certainly more dial-up NORTON program users world-wide would be grateful and receiving the full benefit of their financial investment and trust in Norton Internet Security 2011, if you were to act in a compassionate, professional and timely manner to amend this unsatisfactory and compromising situation.
I place this before you with respect and hope that your company will help us out as it has been doing and will be doing for years to come.
Solved! Go to Solution.
05-24-2011 11:41 PM
You can submit this idea in the New Ideas part of the Forum. Thanks.
Success always occurs in private and failure in full view.
05-25-2011 01:55 PM
That is certainly a problem and I hope you will post it in the Norton Product Ideas Forum as floplot suggests.
I suspect it is something that Norton knows they will have to deal with in view of the growing use of measured connections like 3G / 4G (not that I understand that sort of stuff) so do keep an eye on the Forums and the NIS 2012 public beta although I would not suggest using that on your main machine since one purpose of public betas is to find out what's wrong with the bright ideas!
05-25-2011 02:05 PM
Even if dialup or broadband, the automatic update will start updating when you are idle online (dialup included) if you get disconnected Norton stops where it was up to, say 30mb of 109mb, when you reconnect etc. Norton carries on from where it left off, so 30mb to 31mb and so on.
Though I do agree and am aware places in the world where Broadband is too expensive due to monolpy or still slow slow broadband compared to the USA.
05-26-2011 08:00 PM
floplot, huwyngr, Quads,
Thank you for your valued and valuable input. I will do as you have suggested.
Quads, I have already done so, previous to this post. Each time, NIS 'fails' after it reaches around 5Mb of the 120+ Mb file. Repeated attempts lead to nought.
Gratitude, Respect and Wishes to All and Each and Every One of You for a wonderful weekend.
05-27-2011 07:37 AM - edited 05-27-2011 07:39 AM
The next time you download and install a defintion file, will you turn on Automatic LiveUpdate and see how much wants to download this time? I would expect it to be similar to (though maybe a bit more if you are missing many IPS and other updates)
and wonder if your use of two files caused a need for the 120MB download last time.
05-27-2011 11:12 PM
Thank you for your tried and tested advice, which I undertook.
Alas, the problem was not solved.
The next download file was another 120Mb file ....
All the best,
05-27-2011 11:42 PM
I was wondering if NORTON has a page where one can download the previous day's/night's antivirus file.
I ask because I do not have this one: 20110527-002-v5i32.exe
Any and all assistance will be greatly appreciated!