Norton Internet Security / Norton AntiVirus

[tomdy2k]

i just tried the 360 version 6 beta,,Same problem

[CelebrantCrusty]

Have 3 PCs all same software.

System: XP Home - Service Pack 3 - with all updates.

Email Client: Outlook Express.

Had same NIS 2012 problem on all 3 PCs until 4 days ago.

I had Tried every fixit on the forum & elsewhere at least once. 4 days ago decided to give the Client Integration fix another go... first did a complete cleanup, cache etc, defragged, DiskCheck - turned PC Off - turned power off at wall - did the usual holding in the power switch for 10-15 seconds.

Turned wall power on  - booted up - went to Settings - Client Integration - unclicked every box and shut down PC again.

Booted up.Opened NIS - Clicked every boxin  in Client Integration. Restarted PC. Still have Antispam Toolbar on all 3 PCs.

NIS 2012 still doing everything right.

[CelebrantCrusty]

After nearly 5 days of having the Anti Spam Toolbar back it vanished today. Just before I received this email supposedly from Symantic.

"Thanks for letting us know about the issue you're seeing with Norton AntiSpam and the "disappearing toolbar":

http://community.norton.com/t5/Norton-Internet-Security-Norton/Anti-Spam-toolbar-disappeared-NIS-201...

Our team needs to gather information on this issue, and we were wondering if you could help. Specifically, we'd like to gather logs on this issue and some other information. For the logs, please following the directions in the "Creating and Gathering logs" section:

http://community.norton.com/t5/Forum-Feedback/Logs-User-Mode-Dumps-and-Complete-Memory-Dumps/m-p/708...

For the specific issue you're experiencing, we'd like these logs to be captured for the entire time when the toolbar is present to the time when it is missing. This will help us better determine which parts are failing.

Also, we'd like to know your "machine ID". This can be found by following the below steps:

1) Click Start> Run. Type Regedit.

2) Navigate to the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Norton\<silo>\Identifiers

Value name is MID

Let me know if you need any help with gathering this information. If you're able to gather the logs, I can send you a location to upload them. Thanks for your help with this issue.

Regards,

Tony Weiss

Norton Forums Global Community Manager

Consumer Products & Solutions

Symantec Corporation

www.symantec.com"

Is this legitimate...? It had no logos just the text above.and a generic disclaimer. With apologies to Tony Weiss if it is.

[fopper1]

Tony Seems ok, I removed 2012 before tony w got in touch was just about to use your method until this. They should have ur tx so they can call u as tony was going to do. All I know how to do is turn the PUTER on and off.
Home this helps. Good luck

[tomdy2k]

I sent them the log file last night so cross your fingers...I had to re-install NIS 2012 but my subscription runs out in 8 days and if not fixed by then i'll have to go with something else.

[fopper1]

Any Luck?

Thx

[tomdy2k]

not yet

[JAToubes]

I am in the same situation.   I had a vista OS  and my old machine died. So the new version had NIS 2012, but I had a year subscription to 360 and decided to uninstall the NIS 2012 offer on the new machine and go with what I had paid for.  I didn't ask if they would transfer the subscription, and I a relatively sure they couldn't.  Anyway,  I had the tool bar fine and the next morning it was gone.  

So I have been trying everything and I am using Windows 7 with Outlook 2010  .   So  this isn't just my issue but one that many has

[CelebrantCrusty]

As I previously stated,

Have 3 PCs all same software.

System: XP Home - Service Pack 3 - with all updates.

Email Client: Outlook Express.

However, I failed to note that one PC has only lost the toolbar once.

It has, believe it or not, Office 97 installed. The other PC losing the toolbar have  Office 2007 installed.

Could it be that MS Office 2007 has a compatibilty problem with NIS? Or vice versa?

[fopper1]

Dont think so, I also have it, and the tool bar stayes on all the time, its just outlook express, i am having the problems with

Wonder if there is a Cure?