Norton Internet Security / Norton AntiVirus

[Rilke]

When i logged in to my bank account something like this, without the parentheses (楲�罛곥љ) appeared as my user name. At the time i was logged in into my NIS.  I ran a full scan and ntohing appeared.  This afternoon the same thing happened to one of my email accounts.  What does this mean and what should I do about it.

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi Rilke:

Welcome to the Norton Community!

What NIS 2012 Version are you using? (look under Support ->  About)

What Internet Browser you are using?

Are you using the Identity Safe component of NIS?

It could be a few things, so here's what I would do to start...

1) Reboot your computer.

2) Completely clear your Internet Browser cache - some corrupt form data might be set to prefill.

If it's still there - Download and run Malwarebytes Anti-Malware FREE version from this website and run a Full Scan.

It's a good program to have and works very nicely on-demand with NIS. Consider it to be a second opinion.

Please post back with the above information and results. We can go from there.

Thanks,

Atomic_Blast :)

[poppy052]

Hello Rilke, I also started having the same problem since yesterday. I have been using Identity safe for the past 3 years and have never had this problem before. The only thing that has changed for me is that I got  the 19.5 upgrade Saturday. I ran a full scan with Malwarebytes and it came up clean. Just to let you know, my browser is IE 9 version 9.0.8112.  Sorry I 'm not trying to hijack your post, just wanted to let you know that I am having the same problem. I cleared my cache just to see if that helps. Good luck

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi poppy052:

Thanks for the info!

Did clearing the browser cache do the trick?

Did you try resetting Identity Safe?

Please let us know.

Thanks,

Atomic_Blast :)

[poppy052]

Hi Atomic Blast, thanks for your help. I was only having problems on one particular site so I decided to delete if from my identity safe and re-enter it. So far so good. I will keep checking for the time being to see if the problem arises again. Thanks

[Rilke]

Thanks for your suggestions.  to add some info

windows 7 Ultimate, 64 bit

Firefox 9.01

NIS 2012 v 19.5.0.145

Have used identitiy safe for many years very effectively

As recommended

Re-booted

Cleared Firefox cache

ran Malwarebytes full scan and there were no findings

Started emails again and on the same email address got a similar set of asian language characters

[SendOfJive Norton Fighter]

Hi Rilke,

Those are not Asian characters, but are Unicode placeholders that appear when the page you are viewing calls for a glyph that is not present in the fonts that you have available.  Sometimes if you go to the character encoding settings in your browser or email client and change to a different encoding you can see the text as it is intended to appear.  Sometimes not.  You can read a bit more about this here:

http://superuser.com/questions/60249/strange-square-numerical-symbols-show-as-characters-in-firefox

[Rilke]

Thanks, SendOfJive.  Checked the site, then went the character encoding and found the following choices:

Western (ISO-8859-1)--Default

Western (IBM-850)

Western (ISO-8859-15)

Western (MacRoman)

Western (Windows-1252)

Why has the default worked well, and now it doesn't?  The characters that I used in logging in at that particular site were no different than characters used at other email sites, then why only there?  Should I try a different encoding, and if so, which one?  Thnks again for your help.

[Rilke]

Have also checked Firefox help and found others having similar problems at this site https://support.mozilla.org/en-US/questions/791992

[SendOfJive Norton Fighter]

Hi Rilke,

Sometimes it is the website's mistake and there won't be much you can do.  Generally the default Western (ISO-8859-1) or Unicode (UTF-8) encodings work well for most sites.  When you come across something like this you can play around with various other encodings to see if one of them will work - sometimes one will, other times not so much.  Still it can be interesting to see how the text changes when viewed with different encodings.