01-30-2012 01:24 PM
When i logged in to my bank account something like this, without the parentheses (楲�罛곥љ) appeared as my user name. At the time i was logged in into my NIS. I ran a full scan and ntohing appeared. This afternoon the same thing happened to one of my email accounts. What does this mean and what should I do about it.
01-30-2012 02:31 PM - edited 01-30-2012 02:37 PM
Welcome to the Norton Community!
What NIS 2012 Version are you using? (look under Support -> About)
What Internet Browser you are using?
Are you using the Identity Safe component of NIS?
It could be a few things, so here's what I would do to start...
1) Reboot your computer.
2) Completely clear your Internet Browser cache - some corrupt form data might be set to prefill.
If it's still there - Download and run Malwarebytes Anti-Malware FREE version from this website and run a Full Scan.
It's a good program to have and works very nicely on-demand with NIS. Consider it to be a second opinion.
Please post back with the above information and results. We can go from there.
01-30-2012 04:27 PM
Hello Rilke, I also started having the same problem since yesterday. I have been using Identity safe for the past 3 years and have never had this problem before. The only thing that has changed for me is that I got the 19.5 upgrade Saturday. I ran a full scan with Malwarebytes and it came up clean. Just to let you know, my browser is IE 9 version 9.0.8112. Sorry I 'm not trying to hijack your post, just wanted to let you know that I am having the same problem. I cleared my cache just to see if that helps. Good luck
01-30-2012 04:35 PM
Thanks for the info!
Did clearing the browser cache do the trick?
Did you try resetting Identity Safe?
Please let us know.
01-30-2012 05:38 PM
Hi Atomic Blast, thanks for your help. I was only having problems on one particular site so I decided to delete if from my identity safe and re-enter it. So far so good. I will keep checking for the time being to see if the problem arises again. Thanks
01-30-2012 06:06 PM
Thanks for your suggestions. to add some info
windows 7 Ultimate, 64 bit
NIS 2012 v 126.96.36.199
Have used identitiy safe for many years very effectively
Cleared Firefox cache
ran Malwarebytes full scan and there were no findings
Started emails again and on the same email address got a similar set of asian language characters
01-30-2012 06:38 PM
Those are not Asian characters, but are Unicode placeholders that appear when the page you are viewing calls for a glyph that is not present in the fonts that you have available. Sometimes if you go to the character encoding settings in your browser or email client and change to a different encoding you can see the text as it is intended to appear. Sometimes not. You can read a bit more about this here:
01-30-2012 06:59 PM
Thanks, SendOfJive. Checked the site, then went the character encoding and found the following choices:
Why has the default worked well, and now it doesn't? The characters that I used in logging in at that particular site were no different than characters used at other email sites, then why only there? Should I try a different encoding, and if so, which one? Thnks again for your help.
01-30-2012 10:04 PM
Sometimes it is the website's mistake and there won't be much you can do. Generally the default Western (ISO-8859-1) or Unicode (UTF-8) encodings work well for most sites. When you come across something like this you can play around with various other encodings to see if one of them will work - sometimes one will, other times not so much. Still it can be interesting to see how the text changes when viewed with different encodings.