02-17-2012 04:16 AM
By the way: this is the german site for the issue (no new informations there until now!):
03-01-2012 06:04 AM
Dear Symantec employees: WHEN will you have a fix for this? This is one more problem with Identity Safe--going on since October. Extremely frustrating and time-consuming.
Identity Safe 2012 should not have been released with these sorts of bugs. Especially since it's such a key part of the produce and worked without a hitch for years.
This should be a major top priority for the company. What gives?
03-06-2012 11:00 AM
I have the same problem, which I tried to take up with Symantec support. The support person had a one-solution-fits-all-problems approach, namely to uninstall and re-install the program. The exercise is time-consuming and pointless, and when I declined I was left waiting for a supervisor who never materialised.
There is a bug in the program and it needs to be fixed. There was no problem in previous versions. What part of "find it and fix it" doesn't Symantec understand?
There is no indication that the issue is being addressed or when users can expect a resolution.
NIS 2012 is a shoddy product, backed up by shoddy support and a nonchalant technical team.
No wonder all the jobs are going to China.
03-10-2012 12:36 PM
Problem appears to be fixed.
Can anyone confirm this?
I was going to wait a little longer, but so far since the update to 188.8.131.52 I have had no sign of the "Asian" characters.
Still checking, but looks good.
03-20-2012 06:06 AM
Yes, this has been broken since last September. There have been many complaints, many promises--and no action.
I've been Norton Customer for a decade. After my subscription to NIS expires, I will be looking elsewhere.
03-20-2012 07:28 AM - edited 03-20-2012 07:35 AM
Thanks S.O.J for this post I am just updating this thread for poeple that are haveing problems with some websites that have unicode placeholders problems. Everyone rember it is not just a norton problem sometimes it is a website problem for more info go to the first page of this thread and read the reply from SendOfJive about this issue. thanks.
03-20-2012 09:55 AM
While the Unicode placeholders are often encountered on web pages, I think this issue is specific to Norton with Identity Safe using the placeholders in place of the actual username and passwords stored for the site. I have seen the issue a couple of times on my system and found that by leaving the website and returning, Norton will fill in the log-in information with the correct credentials on the second try. I'm not sure if others are having more of an issue with this than I - for me, it is a transitory problem that happens infrequently.
03-21-2012 02:04 AM - edited 03-21-2012 02:05 AM
It still happening... One of my secretarys pulled me in her office and showed me these odd characters within a page login..... Took it then as some kind of random fluke, then it occured on my machne tonight.... Whats going on with this....?