06-26-2011 08:27 AM
I see my Nortons from three years ago has been renewed Automatically for the last two years, does anyone know how I get my money back? I have not owned the laptop for two years.
I will never use a Symantec product again, nor will the organisation that I am Security Manger for.
06-26-2011 08:47 AM
Its Nortons fault that they do not make it clear that they will Automatically renew, as I would not have signed up for this by choice, secondly it is Nortons fault that when they sent renewal notice to an email that was clearly bouncing emails back that they choose to continue to renew.
This organisation is a complete ripoff.
06-26-2011 08:53 AM - edited 06-26-2011 08:54 AM
if you would have bothered to check your account subsciption details from the website it would have told you that auto renewal was activated, it also gives you an option to turn auto renewal off if you so desire.
dont blame other people for your own incompetence.
06-26-2011 08:56 AM
I couldn't check my account as you say, as the email account they were sending renwal request too, and reset email request to was DISABLED! I no longer work for that company, I had no way to logon to that account, I had noway to reset the password, and I had noway to turn off the automatic renewal.
06-26-2011 10:15 AM
You can try contacting Norton's OnLine Customer Support by CHAT as below but I don't know if they can help you with the long delay in you noticing -- did they debit a credit card? If so the credit card company normally allows 60 -90 days for disputes.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the SCAN button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Please let us know how you get on ....
06-28-2011 06:42 PM
I heard Norton has a 60-day refund policy, which frankly is above industry standard (my CC company only accepts dispute within the same billing cycle) and I don't think they will honor the charges from the previous years.
Thing is, even if you did not receive the emails (who'd ever keep track of somebody's email considering that one can create a yahoo account anytime) does not really count because you'd know from your own billing statement that you've been charged. That's reason enough for a person to call and they can as easily credit a refund since it's within the policy (that's two full months!). Their number is easily available if you raise a ticket at their website or you can even ask your banker for it.
06-28-2011 07:06 PM
Additionally, Norton's renewal e-mail would be automated.
But for you not to have not noticed such charges in your statement is a bit irresponsible mate.
The refund polciy is fair, 60-days - ensures that you can get your refund if you want.