07-18-2012 11:31 PM
step 4. (a)
Please read carefully and Slowly
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
07-19-2012 05:42 PM
Part 4. (b)
Download OTL http://www.bleepingcomputer.com/download/otl/
Disable Norton for say 30 minutes
Click the Scan All Users checkbox.
Change file age to 60 days
An OTL.txt and extras.txt will be created.
07-20-2012 12:45 AM
Create another restore point and name it Before OTL
Reason why I have done the Restore Points is I am unsure how some tools run on Encryption