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Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012
Accepted Solution

BHDrvx64.sys and BSOD

I'm using Vista x64 on a Gateway GT5426E computer with NIS 2012, recently upgraded to NIS 2013.  After the upgrade, I rebooted and got the BSOD with the message "process has locked pages" (0x00000076) caused by a driver with the name BHDrvx64.sys.  Google says this is Symantec's file.  So, before I uninstall NIS, does this file really belong to NIS? If so, doesn't Norton know about it by now?  If so, then why am I having this problem?

 

After the first BSOD, I rebooted to last known configuration, and this worked to let Windows load w/o a BSOD.  I left it and let it stand overnight, got back to it in the morning, and I saw an unrelated error message and closed the box, and then another BSOD.  And now I get the BSOD every single time I reboot. 

 

I need help here.  I'm gonna reboot to last known config again and after the reboot, look around.

 

this message typed in safe mode with networking enabled

--MDOC77

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: BHDrvx64.sys and BSOD

Welcome MDOC77

 

Check Device Manger to see if there are any devices with warnings. If there are, try removing the device, rebooting and letting Windows reinstall the device.

 

You might also browse the following thread that found a solution for the BHDrvx64.sys BSOD

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/BSOD-Caused-by-Symantec-From-another-...

 

 

 


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Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012

Re: BHDrvx64.sys and BSOD

Hi, Peter, the APC Battery Backup (the UPS) has a warning, but that's because it doesn't work in safe mode.  Quite norm,al, and it is fine (no warning) in normal mode.  And I isolated the problem to BHDrvx64.sys file; what was happening is this system file, after loading, is not releasing the memory space and causes the BSOD because Windows cannot start.  And the file is indeed a system file that belongs to Symantec's NIS program.

 

So I uninstalled NIS 2013 in safe mode, and windows booted normally.  No more BSODs!

 

Doesn't completely solve the problem, because now I'm going to try re-installing NIS again. 

 

You guys (Norton) have a *serious* problem, it appears.

 

 

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: BHDrvx64.sys and BSOD

Have you installed SP2 for Vista?

 

You may want to revert to 2012 for now.

 

If so, even though you have already removed NIS, you should download and run the Norton Removal tool to clean things up.

Download and run the 2012 version from   www.norton.com/nis12

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

 

Please let us know what you decide.

 

 

 

 


Things happen. Export/Backup your Identity Safe data.
Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012

Re: BHDrvx64.sys and BSOD

Yes, Vista SP2.

There was a secondary problem, which this page describes exactly.

http://superuser.com/questions/411172/what-is-svchost-exe-localsystemnetworkrestricted-when-i-see-it...

 

Another problem solved.

 

Related was the SearchProtocolHost.exe and SearchIndexer.exe, IOW, too many hard disk I/O operations running.  That's solved, too.

 

That's where I am now.  So, I will try installing NIS 2013 and see what happens.  If no resulting problems, NIS is susceptible to too many hard disk processes running in 64bit Vista.  If the same BSOD results, it's a separate and unrelated problem.

Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012

Re: BHDrvx64.sys and BSOD

BTW the post regarding the subject BHDrvx64.sys BSOD is not applicable to my situation.  I already read it before my first post.

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: BHDrvx64.sys and BSOD


MDOC77 wrote:

BTW the post regarding the subject BHDrvx64.sys BSOD is not applicable to my situation.  I already read it before my first post.


Nice to know that people do use the Search function on the forum. Many just start a new thread without a simple search.

 

I suggested that post, as I had another user that was able to fix this issue on their system from that post.

 

Let us know how you make out after your changes to Vista.

 

 

 


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Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012

Re: BHDrvx64.sys and BSOD

[ Edited ]

Well, now, it's the latter: a separate and unrelated problem.

Norton Utilities 14 prevented the NRT from running, even though I already uninstalled it from its own uninstallation program (sheesh--I have to run another tool to remove that? I thought.)

http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-14-prevents-Norton-Removal-Too...

...says remove all "Norton Utilities 14" but gives incorrect path for my OS (Vista).  Actual path on my machine is:

HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\Norton Utilities 14

And the other path doesn't exist.

After this, NRT was successful.

 

Now I can re-install NIS 2012, but hestitate because I want to re-install NIS 2013 instead using the product key that I got from NIS 2012.  Can I do that?  ...since it's an upgrade, anyway.

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: BHDrvx64.sys and BSOD


MDOC77 wrote:

After this, NRT was successful.

 

Now I can re-install NIS 2012, but hestitate because I want to re-install NIS 2013 instead using the product key that I got from NIS 2012.  Can I do that?  ...since it's an upgrade, anyway.


If you want to install 2013, you can just log into your Norton Account and click on the Download button beside your current subscription. This will download and install a preactivated version of your product.

 

One thing to note, if you want to use the local version of Identity Safe as opposed to the online version, you will have to install the 2012 version first. Establish that the local vault is working, then you can click on Support - Check for New Version. Then follow the instructions. That will allow you to continue to use the local vault.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Regular Visitor
MDOC77
Posts: 8
Registered: ‎11-28-2012

Re: BHDrvx64.sys and BSOD

[ Edited ]

I don't think you're understanding me.  I don't have a preactivated NIS 2013.  Just the 2012 is preactivated.  I want to download 2012 and then upgrade to 2013 through the 2012 menu that checks for new versions.

 

Anyhow, the install of NIS 2012 (preactivated) failed due to the same BSOD, same issue.

 

In the post you referenced, the OP's problem was BSOD's popping up after a successful boot.  My problem is always a BSOD during boot, after Windows loads.

 

In my start menu are these entries:

norton1.jpg

 

Note the empty folder above.  The NIS 2012 installation was claimed to be successful before reboot.  This was the situation with NIS 2013 installation also.  So where do we go from here?

 

This whole thing started when I attempted to upgrade to NIS 2013 through a "check for new version" routine in my NIS 2012 application.  The events that occurred before this come to mind, but I have to think (remember) what transpired.