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Contributor
darrix
Posts: 27
Registered: ‎04-05-2009

BHDrvx86.sys issue

After having NIS 2009 running for a few months, I got a popup telling me that Norton was broken and I needed to reinstall.  I tried but it failed to reinstall.  I've gone through scans now with Norton, Malwarebytes (never showing anything other than a tracking cookie); through some registry fixes with Norton techs; even installing the product in safe mode, but the reinstalls continue to fail.  BTW, I'm running Vista Business SP1, up to date with the current MS updates.

 

I've noticed this in my event viewer:  


Code integrity determined that the image hash of a file is not valid.  The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name:    \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1005000.087\BHDrvx86.sys    
 

I've run tests on the drive and don't suspect it of being a problem.  So, I'm stumped.  Any suggestions would be appreciated.

 

Thanks

 

Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: BHDrvx86.sys issue

Before you reinstalled did you run Norton Removal Tool? If not you would be advised to do so.
Contributor
darrix
Posts: 27
Registered: ‎04-05-2009

Re: BHDrvx86.sys issue

Yep, between my own and Norton support, I think the uninstall tool has been run ten or more times now.

 

 

dbrisendine
Posts: 5,583
Kudos: 1,292
Solutions: 263
Registered: ‎10-06-2008

Re: BHDrvx86.sys issue

As a test, if you can get to main interface after an install, try turning Tamper Protection OFF and rebooting.
Win7 x32 SP1 NIS 21.1.0.18
Regular Contributor
Compumind
Posts: 892
Registered: ‎10-08-2008

Re: BHDrvx86.sys issue

[ Edited ]

Hmm..

 

So you ran the NRT and rebooted and ran it again and rebooted and tried to Install NIS 2009 to no avail.

 

Try this:

 

1. Delete the NIS DIRECTORY in the Windows\System32\Drivers

 

2. Run the NRT again, reboot, run NRT again, reboot.

 

3. Click on Start - Command Prompt and type in the following - CHKDSK /F then press enter.

 

4. Reboot the system and go into your program files directory and see if there are three Norton folders, if so - delete them.

 

5. Try installing NIS 2009 from this link HERE.  You will need your Product Key for the reinstall.

 

Kindly report back here.

 

Thanks -

 

Compumind :smileysurprised:

Message Edited by Compumind on 04-06-2009 09:37 AM

Compumind

NIS 2009, XP-SP3, Vista-SP2, IE 8

Contributor
darrix
Posts: 27
Registered: ‎04-05-2009

Re: BHDrvx86.sys issue

If you mean the main Norton interface, I never get that far.  The installer attempts to load the drivers and then begins generating error logs.  The install is never completed.
Regular Contributor
Compumind
Posts: 892
Registered: ‎10-08-2008

Re: BHDrvx86.sys issue

[ Edited ]

Hi -

 

Please use Windows Explorer to browse to that directory within Windows itself.

 

You do not have to open *anything* in Norton.

 

Compumind

 

:smileysad:

 

 

Message Edited by Compumind on 04-06-2009 09:51 AM

Compumind

NIS 2009, XP-SP3, Vista-SP2, IE 8

Contributor
darrix
Posts: 27
Registered: ‎04-05-2009

Re: BHDrvx86.sys issue

Compumind, sorry, I may have confused matters by not indicating that I was replying to the "Tamper Protection" response of dbrisendine when I was discussing entering the Norton interface.

 

I'm downloading the new copy of NIS now and will follow up after I give it all a shot.  

Regular Contributor
Compumind
Posts: 892
Registered: ‎10-08-2008

Re: BHDrvx86.sys issue

Hi -

 

No worries.

 

Compumind :smileyhappy:

Compumind

NIS 2009, XP-SP3, Vista-SP2, IE 8

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: BHDrvx86.sys issue

 

 

This information would suggest that you have an unsigned driver somewhere 

 

www.vistax64.com/tutorials/66978-system-files.html

 

The following is a link to a Vista File Check Tool that may pinpoint the issue

 

www.vistax64.com/software-tools/183170-system-file-check-tool.html

 

Inspite of the name of the file, it is for 32 bit as well.

 

The following link is a Microsoft article on how to repair any files the System Check Tool can't repair.

 

http://support.microsoft.com/kb/929833

 

Let us know how it goes.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain